Alexis Rickenbacker

• Trained and coached new employees on customer service, money handling and organizing strategies.
• Oversaw the onboarding of new staff members including but not limited to the interviewing and decision making process.
• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Boosted sales performance by implementing strategic sales plans and effective team management.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Brand Ambassador (07/2018-07/2021)

• Informed customers of promotions to increase sales productivity and volume.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing..
• Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients' needs.

• Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
• Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
• Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
• Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
• Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
• Conducted regular price checks, keeping customers informed of current promotions and discounts available.

• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.