Alexis Rivelli
Long Beach,NY
Summary
Proven server at Peter's Clam Bar, adept in multitasking and exceptional customer service, enhancing guest satisfaction and fostering repeat business. Skilled in relationship management and efficient workflow coordination, consistently exceeding performance goals. Cultivates positive customer relationships through attentive service and effective communication, contributing to a collaborative team environment. Eager to take these skills into a new career path in technology.
Overview
3
3
years of professional experience
Work History
Server
Peter's Clam Bar
2021.06 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The Milleridge Inn
2021.11 - 2024.01
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Master of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05.2024
Bachelor of Science - Biology
SUNY Old Westbury
Old Westbury, NY05.2022
Skills
- Strong Work Ethic
- Multitasking Abilities
- Attention to Detail
- Decision-Making
- Teamwork and Collaboration
- Effective Communication
- Exceptional customer service
- Guest Engagement
- Time Management
- Memory retention
- Sales expertise
- Relationship Management
Timeline
Server
The Milleridge Inn
2021.11 - 2024.01
Server
Peter's Clam Bar
2021.06 - Current
Master of Science - Information Technology
Southern New Hampshire University
Bachelor of Science - Biology
SUNY Old Westbury
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