Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Alexis Rivera

Spring Hill,FL

Summary

Dynamic Enterprise Risk Payments Officer at USF Credit Union with expertise in fraud management and compliance monitoring. Proven track record in developing training protocols and managing vendor relationships, enhancing operational efficiency. Skilled in data analysis and de-escalation techniques, driving significant improvements in risk mitigation and member satisfaction.

Overview

5
5
years of professional experience

Work History

Enterprise Risk Payments Officer

USF Credit Union
Tampa, FL
10.2023 - Current
  • Develop and implement comprehensive training protocols for frontline staff to identify and address emerging risks.
  • Manage fraud and dispute claims, with a particular focus on Zelle transactions, to mitigate unauthorized activities.
  • Assist in vendor and project management, ensuring third-party relationships align with strategic objectives and compliance standards.

Card Servicing Representative

USF Credit Union
Tampa, FL
08.2022 - 10.2023
  • Generated and distributed monthly internal performance metrics related to card program performance.
  • Monitored daily card program data to identify trends, issues, and opportunities for process improvement.
  • Managed vendor relationships, ensuring service provider validation aligned with network requirements and internal policies.

Loan Officer II

Sandia Area Credit Union
Albuquerque, NM
04.2021 - 02.2022
  • Reviewed and processed loan applications, ensuring compliance with underwriting standards.

Financial Consultant II

Nusenda Credit Union
Albuquerque, NM
08.2020 - 04.2021
  • Developed personalized financial solutions to help members achieve their financial goals.

Education

Bachelor of Business Economics -

Western New Mexico University
Silver City, NM
05.2023

Associate of General Business and Criminal Justice -

Central New Mexico Community College
Albuquerque, NM
05.2019

High School Diploma -

Silver High School
Silver City, NM
05.2016

Skills

  • Fraud management
  • Risk assessment
  • Compliance monitoring
  • Data analysis
  • Vendor management
  • Financial analysis
  • De-escalation techniques
  • Report preparation
  • Evidence collection
  • Report writing

Affiliations

  • Member of the Young Professional’s Group (Tampa Bay Chapter)
  • Member of the Global Women’s Leadership Network

References

  • Justin Akey, Card Servicing and Loan Sales Director, (813)777-6507
  • Brian Hilberg, Senior Card Servicing Specialist, (906)367-4311

Timeline

Enterprise Risk Payments Officer

USF Credit Union
10.2023 - Current

Card Servicing Representative

USF Credit Union
08.2022 - 10.2023

Loan Officer II

Sandia Area Credit Union
04.2021 - 02.2022

Financial Consultant II

Nusenda Credit Union
08.2020 - 04.2021

Bachelor of Business Economics -

Western New Mexico University

Associate of General Business and Criminal Justice -

Central New Mexico Community College

High School Diploma -

Silver High School

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