Alexis Rivera
Kodak,USA
Summary
Dynamic professional with expertise in customer service, sales, supply chain, and cybersecurity, recognized for building strong customer relationships and driving results through product knowledge, sales process mastery, and strategic problem-solving. Skilled in optimizing workflows, supporting purchasing operations, and leveraging CRM systems to streamline efficiency and enhance performance. Proven ability to adapt, lead, and collaborate in fast-paced environments, consistently delivering growth, operational improvements, and long-term value.
Overview
10
10
years of professional experience
Work History
Sales Administrator /Assistant Buyer /HR Assistant
Precision Boilers
Morristown, Tennessee
11.2024 - Current
- Managed sales order processing and tracking using internal software systems.
- Coordinated communication between sales team and production departments.
- Organized and scheduled meetings for the sales team to enhance collaboration.
- Supported inventory management by monitoring stock levels and reordering supplies.
- Provided administrative support to sales team by preparing and organizing customer data.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Owner
From The Sandbox Bullies
01.2018 - Current
- Expert in quality dog breeding with a strong focus on health, temperament, and breed standards.
- Proven ability to deliver exceptional customer service and personalized client experiences.
- Skilled in managing detailed breeding records, health certifications, and care plans.
- Experienced in building a loyal customer base through effective communication and follow-ups.
- Developed and maintained a growing social media presence to promote breeding services and connect with clients.
Auto Glass Technician
Safelite AutoGlass
05.2023 - 10.2024
- Company Overview: Auto Glass
- Recognized as Employee of the Month for consistently exceeding performance metrics and demonstrating dedication to quality workmanship
- (02/24)
- Received an award for Outstanding Customer Service for assisting a veteran, resulting in a heartfelt note sent to the CEO
- (02/24)
- Delivered exceptional customer service, maintaining a 97% satisfaction rate, and resolved an average of 20 inquiries daily with a 95% resolution rate
- Directed and mentored a team of new technicians, improving service efficiency by reducing training time by 30% and enhancing quality assurance.
Mortgage Loan Originator
Home Town Lenders
05.2021 - 07.2023
- Company Overview: Mortgage Loan Originator
- Comprehensive training in mortgage loan origination procedures
- Assisting Processors and branch manager with applications and client interactions
- Provided leadership in loan origination, guiding process improvements that reduced processing times and increased approval efficiency.
- Professionally experienced in structuring loans using computer technology, with a strong proficiency in utilizing various Microsoft features
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Software
Sales Lead
Broward Motorsports
01.2016 - 09.2019
- Directed sales initiatives, leading a team to consistently surpass monthly targets by deploying effective sales strategies and motivational leadership.
- Demonstrated product knowledge to achieve sales goals
- Provided exceptional customer service
- Professional lead sales rep with a proven track record of exceeding targets
- Expert in effective communication, understanding customer needs, and driving sales success
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT10-2027
CyberSecurity Certificate -
Springboard Cybersecurity
Kodak, TN09.2024
Certificate of Completion - Automotive Technology
Universal Technical Institute
Orlando, FL, USA01.2013
Skills
- Effective Communication and Conflict Resolution
- Process Improvement and Operational Efficiency
- Team Building and Mentorship
- Strategic Planning and Execution
- Crm software
- Excel
- Financial analysis
- Sales strategy
- Microsoft office suite
- Windows
- Ubuntu
- Team collaboration
- Customer service
- Effective communication
- Team leadership
- Product knowledge
Languages
English
Full Professional
Spanish
Professional
Accomplishments
English & Spanish
Timeline
Sales Administrator /Assistant Buyer /HR Assistant
Precision Boilers
11.2024 - Current
Auto Glass Technician
Safelite AutoGlass
05.2023 - 10.2024
Mortgage Loan Originator
Home Town Lenders
05.2021 - 07.2023
Owner
From The Sandbox Bullies
01.2018 - Current
Sales Lead
Broward Motorsports
01.2016 - 09.2019
Bachelor of Science - Cyber Security
Western Governors University
CyberSecurity Certificate -
Springboard Cybersecurity
Certificate of Completion - Automotive Technology
Universal Technical Institute
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