ALEXIS RIVERO
NAPLES,FL
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Manager, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
13
13
years of professional experience
Work History
Retail Branch Manager
Wells Fargo
07.2014 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Complied with regulatory guidelines and requirements.
Branch Service Manager
Wells Fargo
08.2012 - 07.2014
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Trained staff in bank products, operations procedures and successful sales strategies
Branch Personal Banker
Wells Fargo
11.2010 - 08.2012
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Criminal law -
Universidad Tecnologica De Peru
Lima, Peru01.2004
Skills
- Inspire high performance
- Motivational Speaker
- Active listening
- Risk manager
- Skilled on Word, Excel, PowerPoint, outlook, Teams, Workday, and Workforce
- Decision making
- Enjoy working under pressure
- Outstanding customer experience
- Problem solver
- Remain focused on high paced environments
- Interpersonal skills
- Time management
Languages
Spanish - Native or Bilingual
Timeline
Retail Branch Manager
Wells Fargo
07.2014 - Current
Branch Service Manager
Wells Fargo
08.2012 - 07.2014
Branch Personal Banker
Wells Fargo
11.2010 - 08.2012
Criminal law -
Universidad Tecnologica De Peru
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