Alexis Robertson
Chagrin Falls,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proactive and meticulous manager with over 6 years of experience in customer service and food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
7
7
years of professional experience
Work History
Manager
Gionino's Pizzeria
08.2017 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Pet Care Assistant
The Barkley Pet Hotel And Day Camp
03.2023 - 11.2023
- Improved pet health by conducting thorough assessments and providing appropriate care based on individual needs.
- Enhanced customer satisfaction by offering personalized advice for pet nutrition, grooming, and exercise requirements.
- Maintained a clean and safe environment for pets through regular cleaning, sanitizing, and organizing of facility spaces.
- Assisted in the successful adoption process for numerous animals by providing accurate information to potential adopters.
- Provided exceptional customer service with prompt responses to inquiries and addressing concerns related to pet care.
- Administered medications according to veterinarian instructions, ensuring optimal pet health outcomes.
- Managed appointment schedules efficiently, allowing for timely check-ins and check-outs of pets under care.
- Developed positive relationships with clients through clear communication and demonstrating genuine care for their pets.
Salesperson
MG8 Cleveland
10.2022 - 03.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Associate of Arts - Business
Cuyahoga Community College
Cleveland, OH05.2021
Skills
- Performance Management
- Operations Management
- Workforce Management
- Customer Relationship Management (CRM)
- Customer Service
- Attention to Detail
- Multitasking Abilities
- Employee Coaching and Mentoring
- Decision-Making
Timeline
Pet Care Assistant
The Barkley Pet Hotel And Day Camp
03.2023 - 11.2023
Salesperson
MG8 Cleveland
10.2022 - 03.2023
Manager
Gionino's Pizzeria
08.2017 - Current
Associate of Arts - Business
Cuyahoga Community College
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