Alexis Robinson
Hampton,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Bartender /Server Shift Leader
Tj's Sports Tavern
01.2021 - 09.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier /Customer Service Associate
Walmart Supercenter
07.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
Cashier /Sales Associate
Rue 21
06.2017 - 07.2019
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Nursing
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
Bethel High School
Hampton, VA06.2018
Skills
- Health Codes Compliance
- Payment Processing
- Menu Memorization
- Food Preparation
- Beverage Preparation
- Team Training and Development
- Organizational Ability
- Complex Problem-Solving
- New Hire Training
- Highly Reliable
- Inventory
- Customer Service
Timeline
Bartender /Server Shift Leader
Tj's Sports Tavern
01.2021 - 09.2023
Cashier /Customer Service Associate
Walmart Supercenter
07.2019 - 05.2021
Cashier /Sales Associate
Rue 21
06.2017 - 07.2019
No Degree - Nursing
Thomas Nelson Community College
High School Diploma -
Bethel High School