Alexis Robinson
Gaston,SC
Summary
Detail-Oriented customer service representative and supervisor with 8+ years in customer service and 4 Years of experience in a supervisor role. I am very hard-working and passionate.
Overview
5
5
years of professional experience
Work History
PATIENT ACCOUNT REPRESENTATIVE
Receivable solutions LLC
Remote, South Carolina
07.2023 - Current
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Accepted and processed customer payments and applied toward account balances.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Provided customer service to patients regarding billing inquiries and account information.
ASSISTANT STORE MANAGER
Citi Trends
Columbia, US
06.2022 - 06.2023
- Answered customer questions and provided store information, assisted customers with product selection, pricing, payment options, and returns and exchanges, managed day-to-day operations including scheduling shifts, assigning tasks, resolved customer complaints efficiently while maintaining excellent customer service, managed store closing and opening procedures to ensure safety and security, demonstrated ability to manage a team of employees and ensure successful shift operations
FLOOR CHAMP
Call 4 Health
Columbia, US
12.2021 - 04.2022
- Assisted customers with inquiries, orders, and complaints in a timely manner, trained new employees in job duties, safety protocols, policies and procedures, and company culture, held team members accountable during shift by effectively coaching to improve performance, fostered a team-oriented environment among colleagues by encouraging cooperation and collaboration
SHIFT SUPERVISOR
Circle K
Lexington, US
01.2020 - 04.2022
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Conducted weekly inventory of supplies, equipment, and food items.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Remote, US
06.2019 - 12.2020
- Trained new customer service representatives, Answered inbound calls, maintained a high level of professionalism when dealing with difficult customers, handled customer complaints and inquiries in a courteous and efficient manner, provided exceptional customer service to ensure customer satisfaction, demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers, resolved customer complaints promptly and efficiently, handled complaints from customers by empathetically listening, recording details, and offering solutions
Education
HIGH SCHOOL DIPLOMA -
Swansea High School
Swansea, SC05.2019
Skills
- Communication
- Leadership
- Problem-solving
- Time Management
- Conflict resolution
- Adaptability
Timeline
PATIENT ACCOUNT REPRESENTATIVE
Receivable solutions LLC
07.2023 - Current
ASSISTANT STORE MANAGER
Citi Trends
06.2022 - 06.2023
FLOOR CHAMP
Call 4 Health
12.2021 - 04.2022
SHIFT SUPERVISOR
Circle K
01.2020 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
06.2019 - 12.2020
HIGH SCHOOL DIPLOMA -
Swansea High School
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