Alexis Robinson
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and staff. Reliable and focused on delivering high-quality patient care.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Patient Care Coordinator
Dr. Zachary Rifkin, DDS
11.2019 - Current
- Maintained patient records and scheduled appointments
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Front Office Assistant
Affordable Dentures & Implants
03.2016 - 04.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Dental Assistant
Dr. Randall Johnson, DDS
02.2010 - 07.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
High School Diploma -
Franklin High School
Franklin,PASkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient care
- Customer service
- Attention to detail
- Goal setting
- Office administration
- Follow-up care
Timeline
Patient Care Coordinator
Dr. Zachary Rifkin, DDS
11.2019 - Current
Front Office Assistant
Affordable Dentures & Implants
03.2016 - 04.2019
Dental Assistant
Dr. Randall Johnson, DDS
02.2010 - 07.2012
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- 5-Star Call Certified by Practice Growth Institute located in Atlanta GA
High School Diploma -
Franklin High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- 5-Star Call Certified by Practice Growth Institute located in Atlanta GA
Similar Profiles
Suzette PencergaSuzette Pencerga
Dental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDSDental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDS
Lily-Anne SaengthongLily-Anne Saengthong
Receptionist at Dr Heath Grote DDS and Dr Mohammad Arif DDS, DMDReceptionist at Dr Heath Grote DDS and Dr Mohammad Arif DDS, DMD
Gabrielle KearneyGabrielle Kearney
Patient Care Coordinator at Oral Surgery Of Tidewater, Dr Guter & Dr Ford DDSPatient Care Coordinator at Oral Surgery Of Tidewater, Dr Guter & Dr Ford DDS