Alexis Rocha
Pearland,TX
Summary
Aim to secure a position where I can utilize and implement the skills learned through past work experiences. Developed strong customer service and sales skills in a fast-paced retail environment for 5 years. Demonstrated effective communication and problem-solving abilities, and adaptability to various work settings.
Overview
6
6
years of professional experience
Work History
Virtual Retail Representative
Primeway Federal Credit Union
04.2024 - Current
- Open and maintain member accounts by recording account information
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Identify and assess members' needs to achieve satisfaction
- Meet personal/team sales targets and call-handling quotas - managed 40 incoming calls, chats, emails per day
- Assisted the VRC Director with testing new projects for the team
ITM Teller
Primeway Federal Credit Union
10.2023 - 04.2024
- Enhanced member satisfaction by accurately and efficiently processing ATM transactions
- Assisted members with transaction issues, providing timely and effective resolutions
- Contributed to branch revenue growth through cross-selling bank products and services during customer interactions
- Ensured accurate cash handling through diligent balancing and reconciliation procedures
Chiropractic Assistant
Select Spine & Sports Medicine
08.2022 - 10.2023
- Coordinate patient care with treating Doctor
- Performed setting patients up on treatments
- Managing operating system
- Telephone reception and Patient Scheduler
- Ability to delegate tasks to manage workload
Senior Teller
Gulf Coast Educators Federal Credit Union
07.2020 - 05.2022
- Responsible for assisting Teller Manager with training and development of new teller staff
- Increased cross-sells by 10%
- Liable for assisting with security of teller cash drawers
- Maintaining adequate cash level to service membership
- Assists with maintaining and balancing cash vault
- Completes buybacks for branch
- Manage assisting with scheduling of day-to-day operations, while ensuring member service levels requirements
Teller
Gulf Coast Educators Federal Credit Union
07.2019 - 07.2020
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Associates Degree - Life Science
San Jacinto College
Houston, TX05.2021
Associates Degree - General Studies
Alvin Community College
Alvin, TX06.2018
High School Diploma -
Robert Turner College And Career High School
Pearland, TX06.2018
Skills
- Attention to detail and accuracy
- Bilingual- written and communication
- Windows proficient
- Excel proficient
- Mentoring
- Customer engagement
Languages
Spanish
Professional Working
Timeline
Virtual Retail Representative
Primeway Federal Credit Union
04.2024 - Current
ITM Teller
Primeway Federal Credit Union
10.2023 - 04.2024
Chiropractic Assistant
Select Spine & Sports Medicine
08.2022 - 10.2023
Senior Teller
Gulf Coast Educators Federal Credit Union
07.2020 - 05.2022
Teller
Gulf Coast Educators Federal Credit Union
07.2019 - 07.2020
Associates Degree - Life Science
San Jacinto College
Associates Degree - General Studies
Alvin Community College
High School Diploma -
Robert Turner College And Career High School
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