Summary
Work History
Education
Skills
Timeline
Generic

Yamaira Agosto

Kissimmee,Florida

Summary

Accomplished Front Office Manager with a proven track record at Wyndham Orlando Resort International I Drive, excelling in workflow coordination and customer relations. Enhanced guest satisfaction through effective communication and meticulous schedule management, ensuring operational excellence. Skilled in policy modification and adept at fostering positive guest experiences, demonstrated through seamless reservation handling and inquiry response.

Work History

Front Office Manager

Wyndham Orlando Resort International I Drive
04 2018 - Current
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.

Front Desk Agent

Wyndham Grand Rio Mar
04 1997 - 04 2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.

Education

Associate - Business Management

InterAmerican University
05.1997

Skills

  • Workflow Coordination
  • Oral and writing communication
  • Policy and procedure modification
  • Documentation and control
  • Schedule Management
  • Customer Relations
  • Listening Skills
  • Scheduling and calendar management

Timeline

Front Office Manager

Wyndham Orlando Resort International I Drive
04 2018 - Current

Front Desk Agent

Wyndham Grand Rio Mar
04 1997 - 04 2018

Associate - Business Management

InterAmerican University

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Yamaira Agosto