Alexis Rodriguez
Phoenix,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Figa Health Care, enhancing office management and customer satisfaction. Skilled in database administration and exceptional at multi-tasking, I significantly improved operational efficiency and patient service quality.I thrive in fast-paced environments, consistently achieving and surpassing goals. And my willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Crew Member
Five Guys
02.2013 - 11.2014
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Special Needs Caregiver
Private
02.2015 - 03.2018
- Offered respite care for families to support well-being and prevent burnout.
- Provided personal care to maintain hygiene and prevent health problems.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Shift Leader
Illegal Petes
05.2018 - 12.2020
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Office Manager
Figa Health Care
02.2021 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
Ace High School
Phoenix05.2013
Skills
- Customer Service
- Office Management
- Data Entry
- Billing
- Database Administration
- Scheduling
- Employee Training
- Excellent multi-tasking ability
- Organizational Skills
- Insurance Verification
- Medical Billing
- Front Office Support
Timeline
Office Manager
Figa Health Care
02.2021 - Current
Shift Leader
Illegal Petes
05.2018 - 12.2020
Special Needs Caregiver
Private
02.2015 - 03.2018
Crew Member
Five Guys
02.2013 - 11.2014
High School Diploma -
Ace High School