Alexis Rodriguez
San Antonio,Texas
Summary
Admissions professional with comprehensive experience in educational administration and student services. Known for strong organizational skills, effective communication, and results-driven mindset. Adept at fostering collaborative environments, adapting to changing needs, and ensuring seamless applicant experiences. Passionate about enriching the lives of those who have endured mental health challenges. Skilled in admissions processes, data management, and relationship building, consistently contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Innova Recovery Center
10.2023 - Current
- Provided exceptional customer service during phone, text, and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Scheduled intake assessments with specialists and provided transparent financial information, including payment plan options.
- Proficient in KIPU/Podium for data entry and management.
- Surpassed the census goal in four consecutive months, with a peak enrollment of 18.8% in June 2024.
- Provided clear and concise explanations of treatment options and facility policies to clients and their families.
Direct Care Tech
Innova Recovery Center
10.2021 - 10.2023
- Built trusted relationships with residents by getting to know them personally and making their comfort a priority
- Supervised adult clients in the residential and partial hospitalization program
- Helped plan and facilitate groups
- Accurately recorded patient notes in the electronic medical record system (KIPU/Aura/Sigmund.)
- Distributed client medications throughout the shift and used the electronic medication administration record
- Utilized CBT and DBT principles to aid patients in challenging their trauma & managing self-harm urges
- Handled patient crises and provided 1:1 outreach when necessary
- Coordinated with the client's therapist, psychiatrist, and on-site nurse to determine how to best help the client
- Contributed to positive treatment outcomes by following established care plans and protocols diligently.
Checker
H-E-B
05.2019 - 10.2021
- Played an integral role in customer service and overall sales numbers
- Provided efficient, friendly, and informative services following established customer service standards and corporate vision
- Answered customers' questions, and referred unresolved cases to customer service, the supervisor, or the front-end manager
- Maintained 100% accuracy of the cash register, and ensured all payment transactions were carried out with precision and efficiency
Education
Bachelor's - Human Development and Family Science
Texas State University
San Marcos, Texas05.2023
Associate's - Social Work
San Antonio College
San Antonio, Texas08.2020
Skills
- Client Relations
- Rapport Building
- Microsoft Office
- Interpersonal Skills
- Data Verification
- HIPAA Compliance
- Teamwork and Collaboration
Certification
- Trauma Toolbox
- At-Risk Friends in College
Timeline
Admissions Coordinator
Innova Recovery Center
10.2023 - Current
Direct Care Tech
Innova Recovery Center
10.2021 - 10.2023
Checker
H-E-B
05.2019 - 10.2021
Associate's - Social Work
San Antonio College
Bachelor's - Human Development and Family Science
Texas State University
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