Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic
Alexis Rodriguez

Alexis Rodriguez

Donna,USA

Summary

Field Service Manager with extensive experience in optimizing operations and enhancing team performance. Proven track record of transforming under-performing teams into high-efficiency units. Expertise in technical troubleshooting, customer service management, and strategic planning, resulting in improved productivity and customer satisfaction. Strong communicator and collaborator, skilled in building relationships with team members, suppliers, and clients to drive service excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Master Service Technician

Glory Global Solutions
Brownsville, TX
08.2013 - Current
  • Enhanced customer satisfaction by diagnosing and repairing system issues efficiently.
  • Communicated maintenance progress and system status to customers regularly.
  • Recorded system problems and preventive maintenance in site logs for documentation.
  • Monitored performance metrics by gathering and analyzing machine data.
  • Executed installations, Engineering Change Notices, and technical upgrades successfully.
  • Developed preventative maintenance schedules aligned with company standards.
  • Facilitated prompt resolution of complex technical issues through escalation to support teams.
  • Acquired training in maintaining and repairing electro-mechanical machines, including high-speed sorters.

Field Service Supervisor

Coca Cola Enterprises
Laredo, Texas
07.2006 - 12.2012
  • Oversaw six service techs and two cooler movers across Del Rio and Laredo areas.
  • Coached service techs to enhance performance while addressing customer complaints promptly.
  • Monitored compliance with company policies and procedures across all operations.
  • Approved working hours, Kronos reports, and DOT requirements for service techs.
  • Conducted regular quality audits, reviewing outcomes weekly with team members.
  • Participated in safety committee meetings, engaging with the sales team monthly.
  • Managed inventory levels of parts room and truck service vans effectively.
  • Communicated with distributors to procure necessary equipment for projects.

Copier Service Technician

Business Solutions of Laredo
Laredo, Texas
05.2000 - 01.2006
  • Repaired all Minolta copier products, including faxes and printers.
  • Serviced 45 customers in Laredo, TX, including Compass Bank and IBC Bank.
  • Supported Nuevo Laredo, Tamaulipas area with prompt service.
  • Installed and set up new copier equipment per customer specifications.
  • Attended to customer complaints, ensuring timely resolution and satisfaction.
  • Conducted quality service calls on Minolta, Ricoh, Canon, Lexmark, and Kyocera equipment.
  • Responded to emergency repair calls during nights, weekends, and holidays.
  • Diagnosed hardware problems and performed necessary repairs to restore functionality.

Production Supervisor

Controles Temex(Invensys)
Laredo, Texas
03.1998 - 06.1999
  • Achieved production of 5,000 defrost timers over two consecutive weeks by managing 12 operators.
  • Conducted interviews and made hiring recommendations to upper management.
  • Ensured all employees received training for optimal performance.
  • Maintained scheduled maintenance to minimize downtime and prevent damage.
  • Coached operators on company key business indicators for improved productivity.
  • Inspected final products to ensure compliance with quality standards.
  • Collaborated with cross-functional teams to promote safety and quality standards.
  • Analyzed inventory data and placed orders to maintain stock levels.

Education

English as Second Language -

Laredo Community College
Laredo, Texas
05.2000

Electronic Engineer - Industrial Engineering

Instituto Tecnologico De Saltillo
Saltillo, Coahuila, Mexico
12.1997

Skills

  • Customer service and support
  • Manufacturing expertise
  • Currency equipment certification
  • Quality assurance
  • Microsoft Office proficiency
  • System diagnostics
  • Technical troubleshooting
  • Preventive maintenance
  • Team leadership
  • Effective communication
  • Problem solving
  • Estimation skills
  • Computerized diagnostics
  • Inventory management
  • Process improvement
  • Time management
  • Coaching and mentoring
  • Cross-functional coordination
  • Conflict resolution
  • Client relationship management
  • Field service management
  • Assignment delegation
  • Production cycling
  • Workflow analysis
  • Safety compliance
  • Continuous improvement

Certification

  • Lean Six Sigma Foundations, 08/01/22
  • Creating a Positive Customer Experience, 06/01/22
  • How to Manage Your Attention and Your Priorities, 06/01/22
  • Innovative Customer Service Techniques, 06/01/22
  • How to Slow Down and Be More Productive, 05/01/22
  • Serving Customers in a Continuously Changing World, 05/01/22
  • Building Resilience as a Leader, 03/01/22
  • Coaching and Developing Employees, 03/01/22
  • Collaborative Leadership, 03/01/22
  • How to Be a Positive Leader (Blinkist Summary), 03/01/22
  • Leadership Foundations: Leadership Styles and Models, 03/01/22
  • Leading Productive Meetings, 03/01/22
  • Leading with Emotional Intelligence, 03/01/22
  • Management Essentials for Aspiring Leaders, 03/01/22
  • Motivating and Engaging Employees, 03/01/22

Volunteer Experience

CCA, Religious Volunteer, 10/01/11, 12/01/12

Timeline

Master Service Technician

Glory Global Solutions
08.2013 - Current

Field Service Supervisor

Coca Cola Enterprises
07.2006 - 12.2012

Copier Service Technician

Business Solutions of Laredo
05.2000 - 01.2006

Production Supervisor

Controles Temex(Invensys)
03.1998 - 06.1999

English as Second Language -

Laredo Community College

Electronic Engineer - Industrial Engineering

Instituto Tecnologico De Saltillo

Similar Profiles

CREATE PROFILE
Alexis Rodriguez