Alexis Rodriguez

Work History

Front Desk Receptionist

Best Western Hotel

10.2021 - Current

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Developed strong working relationships with team members, fostering a positive work environment.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.
Resolved customer problems and complaints.
Resolved service-related problems and documented actions in system.
Completed late check-ins and directed guests to rooms and facilities.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Communicate with housekeeping staff to verify service and maintenance of hotel standards.

Receptionist

Paramount Orthodontics

03.2024 - 02.2025

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Helped patients complete necessary medical forms and documentation.
Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Reduced no-show rates through timely and effective appointment reminders and confirmations.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Prepared and processed patient referrals and transfer requests.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed office bookkeeping with insurance billing and patient payments.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Placed new supply orders, managed inventory and restocked clerical spaces.
Received and routed laboratory results to correct clinical staff members.

Paralegal Assistant

Immigration Legal Help Center

01.2021 - 12.2021

Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Responded to client inquiries, providing accurate legal advice and offering assistance.
Drop off cases at the court house
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with returns, refunds and resolving transaction issues.
Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Managed a high volume of cases simultaneously while maintaining attention to detail and meeting deadlines.translate documents from Spanish to english

Front Desk Receptionist

Days Inn & Suites

06.2012 - 01.2019

Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Confirmed relevant guest information and payment methods to prevent fraud.
Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Maintained an organized front desk area that contributed to smooth operations and professional appearance.
Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
Completed late check-ins and directed guests to rooms and facilities.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Developed and maintained positive relationships with guests for satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Summary

Overview

Work History

Front Desk Receptionist

Receptionist

Paralegal Assistant

Front Desk Receptionist

Education

High School Diploma -

Skills

Languages

Work Availability

Timeline

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