Alexis Roeber
Norfolk,VA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Parks and Recreation Supervisor
City of Virginia Beach
06.2022 - Current
- Oversee facility operations and budget management for an 83,931 square-foot recreation center
- Lead recruitment, training and development, performance evaluations, and corrective actions of over 30 direct and 70 indirect employees, including volunteers to optimize team performance and cultivate a positive and collaborative work environment
- Respond promptly both verbally and in writing to inquiries and complaints, fostering positive staff and community relations
- Serve on various department committees, collaborating across multiple departments, contributing to policy development and operational guidelines including; hiring, emergency response, safety, special events and customer service committees
- Investigate accident, incident, and vandalism reports to determine cause and recommend corrective actions; oversee the investigation of accidents and incidents occurring within the unit; and enforce safety practices to promote accident-free operation of programs, facilities, and equipment by staff and program participants
- Monitor assigned revenue collection and accountability procedures; assist staff with problem solving as requested to facilitate effective program and facility operations
- Establish and maintain effective working relationships with the City officials, employees and representatives of outside agencies
- As a certified first responder, respond to emergency situations and assist with the development of emergency response plans
- Facilitate trainings and develop quality customer service culture aligned with C.A.R.E Principles-Communication, Accountability, Respect and Excellence
- Implement facility booking reservation system across multiple recreation centers
- City of Virginia Beach Parks & Recreation Department-2023 NRPA Gold Medal Winner
- Achieved and maintained highest ranked customer satisfaction score among seven recreation centers by instilling a customer-centric culture.
- Experience with procurement: creating purchase orders, pro card purchases and receiving invoices using Oracle Financial Systems.
- Facilitate leadership meetings, staff trainings and building meetings.
Recreation Specialist II
City of Virginia Beach
01.2016 - 01.2022
- Supervise full-time and part-time staff, volunteers ensuring high-quality program delivery
- Optimize operational efficiencies by coordinating facility maintenance and service agreements, minor construction, equipment replacements and contractual services
- Investigate, collect, compute, and compile reports and other data for unit/departmental/City statistical reference and documentation purposes
- Plan, coordinate, implement and evaluate Citywide programs
- Assist in budget preparation
- Supported accessibility initiatives and accommodation plans for individuals with disabilities, promoting inclusivity in programming
- Supervise program or facility publicity and dissemination of information to the public as assigned; and respond to requests for facilities, equipment, personnel or general information by City departments, outside agencies, or the public to promote quality customer service
- Trained as a First Responder and assisted with development of Emergency Operation Plan
- Proficient in Microsoft Office, Adobe Acrobat, ActiveNet, Taleo, Oracle, UKG (Kronos).
Recreation Specialist I
City of Virginia Beach
01.2008 - 01.2016
- Managed part-time staff and volunteers, maintaining program quality through effective supervision
- Assist with purchase and maintenance of programs supplies and inventory
- Enforce safety standards for programs and participants to maintain a safe environment
- Answer program and procedure calls from the public and respond to their inquiries
- Evaluate programs and recommend enhancements based on customer feedback and customer satisfaction surveys.
Education
Bachelor of Applied Arts - Commercial Recreation-Facility Management
Central Michigan University
Mount Pleasant, Michigan12-2004
Associates of Arts - Hospitality and Tourism Management
Trident Technical College
Charleston, SCSkills
- Languages Skills
- Student oversight
- Safety Monitoring
- Collaboration
- Teambuilding
- Customer service skills
- Program Planning
- Microsoft Office 365
- Discipline strategies
- Staff Supervision
Timeline
Parks and Recreation Supervisor
City of Virginia Beach
06.2022 - Current
Recreation Specialist II
City of Virginia Beach
01.2016 - 01.2022
Recreation Specialist I
City of Virginia Beach
01.2008 - 01.2016
Associates of Arts - Hospitality and Tourism Management
Trident Technical College
Bachelor of Applied Arts - Commercial Recreation-Facility Management
Central Michigan University