Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alexis Rogers

North Little Rock,AR

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Overview

12
years of professional experience

Work History

Everise
Little Rock, Arkansas

Work From Home Accident Case Manager
08.2020 - Current

Job overview

  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Carried out day-day-day duties accurately and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent tow services.
  • Supervised work of contracted employees to keep on task for timely completion.

Aston Carter
Little Rock, AR

Chat Advisor
03.2017 - 02.2020

Job overview

  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.
  • Provided online demonstrations to educate customers on product features and online help resources.

Posh Automotive
Little Rock, Arkansas

Receptionist/Sales Associate
01.2017 - 02.2020

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained records related to sales, returns and inventory availability.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients and updated client records

MyEyeDr.
Sherwood, AR

Patient Services Coordinator
01.2013 - 01.2017

Job overview

  • Contacted insurance company to verify patient coverage before visit.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Collected time of service payments and issued receipts.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

Education

Hall High School
Little Rock, AR

High School Diploma
05.2013

Skills

  • Case management
  • Customer Relations
  • Cash Register Operations
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Service Referrals
  • Treatment Planning
  • Multitasking and Organization

Timeline

Work From Home Accident Case Manager

Everise
08.2020 - Current

Chat Advisor

Aston Carter
03.2017 - 02.2020

Receptionist/Sales Associate

Posh Automotive
01.2017 - 02.2020

Patient Services Coordinator

MyEyeDr.
01.2013 - 01.2017

Hall High School

High School Diploma

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Alexis Rogers