Alexis Rogers
Panama City,FL
Summary
Accomplished Director of Human Resources & Talent proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
7
7
years of professional experience
Work History
Director of Human Resources & Talent
Chick-Fil-A
08.2022 - 03.2024
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Collaborated and connected with colleagues through MS Office and Google platforms.
- Enacted process improvements after monitoring forecasting and scheduling processes.
- Stayed up-to-date on changing federal, state, and local tax laws affecting payroll and labor laws
- Reconciled and audited vacation, sick and personal leave accruals.
- Updated and maintained human resources records with new employee details, tax information, salary and changing personal details.
- Handled escalation of payroll and time and attendance issues promptly to support centralized payroll processing.
- Practiced confidentiality of employee information to protect employee rights.
- Prepared and distributed manual checks and processed reversals.
- Verified timekeeping and other deduction records, ensuring accuracy and compliance with policies.
- Assisted in preparation of monthly financial reports for management review.
- Supported timely and accurate payments of federal, state and local taxes and corporate liabilities.
- Processed employee payroll, and 401k data on bi-weekly basis.
- Owned weekly, monthly, and quarterly business-specific reporting on departmental and team hiring goals
- Organized complex calendars and schedules, resolving scheduling issues.
- Managed appointment scheduling for 7 Directors and Owner/Operator
- Mediated personnel disputes as the link between management and employees.
- Conducted orientation sessions, and workshops for new hires to acquaint them with company culture and policies.
- Organized team-building activities to help acclimate new employees to their colleagues and work environment.
- Oversaw store scheduling of events, training, and promotions.
- Developed and implemented HR policies, procedures, and guidelines to support business objectives.
- Met with employees every 90 days for progress reviews and performance evaluations.
- Accepted truck inventory orders.
- Scheduling for 60+ employee
Shift Leader
Chick-Fil-A
03.2017 - 08.2022
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
- Improved team efficiency by coordinating production workflow and maintaining production schedules.
- Observed and enforced all operational and safety-related policies, as well as OSHA regulations.
- Enhanced team performance by empowering and motivating employees.
- Motivated employees to optimize team performance.
- Greeted customers entering the store to ascertain what each customer's needs.
- Counted 12 tills and finalized financials at the end of day equating to approximately $19,000.
- Communicated, trained and promoted quality standards to team members.
- Planned and supervised job task assignments, upholding quality standards.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
- Communicated with other shift leaders to share important information or concerns.
- Delegated tasks to encourage teamwork during shifts and comply with company standards.
- Resolved customer complaints to maintain positive relationships.
- Assigned tasks to 40+ employees based on their skills and abilities.
- Completed daily paperwork, including sales reports and employee performance evaluations.
- Scheduled employee breaks according to labor laws and company policies.
Court Support Specialist
Hillsborough Clerk Of Court
01.2022 - 04.2022
- Ensured confidentiality of sensitive information contained in case files or discussed in court proceedings.
- Trained new employees on court policies, procedures, and software systems.
- Monitored inventory levels of office supplies and ordered new materials.
- Use of electronic systems i.e. Odyssey, Kronos, etc.
- Knowledge of acronyms used by the legal system.
- Accurately input detail-specific information.
- Updated case management system with relevant information after each hearing or trial.
- Offered exceptional office support, managing telephone calls, processing mail, and securing confidential materials.
- Managed case files by ensuring proper organization, storage, and disposal according to regulations.
- Organized 100+ files and records a day and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Updated digital databases with new or revised information regularly.
- Handled both paper and digital court business with minimal oversight.
- Followed court procedures and policies and complied with legal requirements of different kinds of cases.
- Reviewed incoming legal documents for accuracy and completeness before filing.
- Scanned copied, and faxed documents as needed for departmental use following all proper procedures.
Hostess
Miller's Ale House
02.2020 - 08.2020
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted bussers in clearing tables to expedite turnover time between seatings.
- Operated cash register for take-out orders or gift card purchases when needed.
- Addressed customer concerns or complaints professionally and promptly.
- Assisted servers in setting up tables with appropriate tableware and condiments.
- Monitored dining room capacity to ensure optimal guest experience.
- Answered approximately 20 phone calls a day and provided information on menu items, specials, and operating hours.
- Conducted regular inventory counts of menus, silverware, napkins, and other front-of-house supplies.
- Use of Toast POS to aid servers.
Education
Bachelor of Arts - Psychology & Criminology
University of South Florida
Tampa, FL12.2021
Skills
- Job Analysis
- Policy Implementation
- Policy Improvement Recommendations
- Payroll Administration and Timekeeping
- Department Oversight
- Administrative Management
- Conflict Resolution
Timeline
Director of Human Resources & Talent
Chick-Fil-A
08.2022 - 03.2024
Court Support Specialist
Hillsborough Clerk Of Court
01.2022 - 04.2022
Hostess
Miller's Ale House
02.2020 - 08.2020
Shift Leader
Chick-Fil-A
03.2017 - 08.2022
Bachelor of Arts - Psychology & Criminology
University of South Florida