Alexis Rogers
Shirleysburg,PA
Summary
Proven Direct Support Staff and Receptionist with a track record of enhancing client satisfaction at IFC Services Inc. and Embassy Of Woodland Park. Excels in client documentation and effective communication, demonstrating exceptional organizational skills and adaptability. Achieved significant improvements in client progress and office efficiency, showcasing a commitment to results and client confidentiality. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Direct Support Staff
IFC Services Inc.
05.2023 - Current
- Maintained accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
- Conducted regular assessments of clients'' progress, adjusting care plans as needed to promote ongoing improvement.
- Assisted clients with daily living activities, promoting self-sufficiency and personal growth.
- Maintained clean, safe, and well-organized patient environment.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Liaised with key accounts to deliver targeted administrative household support.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
Receptionist
Embassy Of Woodland Park
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
No Degree - College Introduction To Business
Penn Highlands Community College
No Degree - College Microsoft & Word
Penn Highlands Community College
High School Diploma -
Reach Cyber Charter School
Harrisburg, PA06.2023
Skills
- Goal Setting
- Progress Documentation
- Problem-Solving
- Time Management
- Fast Learner
- Attention to Detail
- Teamwork and Collaboration
- Report Generation
- Multitasking
- Problem-solving abilities
- Reliability
- Critical Thinking
- Attentive to People
- Clear Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Timeline
Direct Support Staff
IFC Services Inc.
05.2023 - Current
Receptionist
Embassy Of Woodland Park
10.2022 - 05.2023
No Degree - College Introduction To Business
Penn Highlands Community College
No Degree - College Microsoft & Word
Penn Highlands Community College
High School Diploma -
Reach Cyber Charter School
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