ALEXIS ROGERS
Venice,FL
Summary
Highly organized individual with 8 years of experience in the food service industry. Proven ability to build strong relationships with customers and staff. Possesses a strong work ethic and commitment to providing excellent customer service and always willing to go the extra mile. Operates well in both individual and team capacities, leveraging awesome & experienced work ethic to quickly adapt to different processes and drive company objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Manager
Cracker Barrel Old Country Store
01.2024 - Current
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw hiring process to ensure top-quality talent acquisition for labor teams.
- Managed labor schedules for optimal productivity and costeffectiveness.
- Resolved labor disputes swiftly, maintaining workplace harmony and productivity levels.
- Created a supportive work culture that encouraged teamwork and camaraderie among workers.
- Processed new hires, transfers, and separations.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service along with staff as well.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
SHIFT LEADER/ SERVER/GRILL COOK
CRACKER BARREL
07.2017 - 12.2024
- Monitored team performance to ensure quality, service, and cleanliness standards were met throughout shift
- Inspected faulty kitchen equipment to alert managers of necessary repairs
- Assisted in training new hires on proper service etiquette and protocol
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Interacted with guests to drive satisfaction and loyalty
- Facilitated efficient table turns and seating arrangements
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Communicated effectively with management regarding staffing needs, supply shortages, or other issues that arose during shift
- Trained new hires on proper serving etiquette, menu items, and safety procedures
- Drove sense of urgency through team members to satisfy guests' needs and resolve problems
- Resolved conflicts between employees in a timely manner while preserving positive working relationships
- Utilized effective problem solving techniques to resolve guests complaints quickly and fairly
PHARMACY TECHNICIAN
WALMART
03.2019 - 07.2021
- Assisted in scheduling shifts for servers based upon weekly traffic patterns
- Checked guests identification to verify minimum age requirements for consumption of alcoholic beverages
- Opened/Closed the store by myself dealing with the registers and safe
- Checked orders from food vendors
- Displayed excellent problem-solving abilities by resolving guests complaints quickly and professionally
- Maximized revenue opportunities by upselling additional items whenever possible
- Memorized frequent customer preferences to build relationships and loyalty
- Communicated effectively with guests to ensure their needs were met in a timely manner
- Complied with state regulations to maintain safe, clean pharmacy
- Processed insurance claims and payments for medications
- Verified insurance data and contact information to complete prescription refill requests
- Prepacked bulk medicines with prescribed medications and affixed labels
- Prepared and processed medical insurance claim forms and records
- Called insurance companies to retrieve patient information
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Monitored patient records to ensure compliance with health insurance plans and proper billing procedures
Skills
- Ability To Multitask
- Time Management
- Team Leadership
- Excellent Communication
- Problem-Solving
- Critical Thinking
- Team Player
- Goal-Oriented
- Staff management
- Operations management
- Staff training and development
- Task delegation
- Orientation and training
- Employee performance evaluation
- Sales reporting
- Retail operations
- Problem-solving
- Team collaboration
- Scheduling and planning
Certification
Pharmacy technician
Manager in training (homeoffice)
Timeline
Associate Manager
Cracker Barrel Old Country Store
01.2024 - Current
PHARMACY TECHNICIAN
WALMART
03.2019 - 07.2021
SHIFT LEADER/ SERVER/GRILL COOK
CRACKER BARREL
07.2017 - 12.2024
Pharmacy technician
Manager in training (homeoffice)
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