Alexis Roller
Chandler,Az
Summary
Experienced HVAC Repair Coordinator with a strong background in efficiently managing scheduling, dispatching technicians, and coordinating repairs within tight deadlines.
Overview
8
8
years of professional experience
Work History
Dispatcher
Elite Pro Services, LLC
07.2024 - 11.2024
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of about 15 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
HVAC Repair Coordinator/ CSR/ Dispatcher
Precision Air & Plumbing
10.2023 - 07.2024
- Dispatched technicians to service calls based on location, expertise, and availability, prioritizing urgent repairs to meet customer needs
- Maintained detailed records of service calls, equipment maintenance, and customer interactions for accurate invoicing and future reference
- Collaborated with internal teams to streamline communication and improve overall service quality for a better customer experience
- Managed incoming service requests through phone calls and emails, providing exceptional customer service and addressing inquiries promptly
- Coordinated schedules for HVAC repair technicians, optimizing efficiency and ensuring timely service delivery to customers
- Managed the entire purchase order process from creation to fulfillment, ensuring timely and accurate ordering of materials and supplies
- Conducted regular audits of purchase orders to identify discrepancies and ensure adherence to company policies and procedures
Elderly Caregiver
Family Member
11.2018 - Current
- Provided compassionate and attentive care to elderly clients in their homes, assisting with daily living activities such as bathing, grooming, and meal preparation
- Monitored and managed medication schedules for clients, ensuring proper dosages and timely administration
- Established trusting and supportive relationships with clients and their families, fostering a comfortable and safe environment for them to thrive
- Implemented personalized care plans to meet the unique needs and preferences of each individual, promoting their independence and quality of life
- Maintained open communication with healthcare professionals and other caregivers to coordinate care efforts and address any concerns promptly
- Organized and maintained household budget, tracking expenses and ensuring all bills were paid on time
Appointments Coordinator
Big Two Toyota
07.2022 - 06.2023
- Scheduled appointments for clients and maintained an organized calendar for smooth operations
- Communicated effectively with clients to confirm appointments and provide necessary information
- Coordinated with multiple departments to ensure availability of resources and proper scheduling
- Managed incoming calls and emails to schedule appointments and address any client inquiries
- Utilized scheduling software to streamline booking processes and maximize efficiency
Fuel Center Manager/ Cashier/ Floral Design
Fry’s Marketplace
12.2016 - 10.2018
- Managed daily operations of fuel center, overseeing fuel inventory, scheduling, and customer service to ensure smooth operations and satisfaction
- Conducted cashier duties, including handling cash transactions, processing payments, and providing excellent customer service at register
- Utilized creativity and design skills to create unique floral arrangements for various events, including weddings, birthdays, and holidays
- Developed and implemented marketing strategies to promote floral design services, leading to increased sales and customer base
- Trained and supervised team members in fuel center operations, cashier responsibilities, and floral design techniques to maintain high standards of quality and customer satisfaction
Education
High School -
Blueprint High School
06.2013
High School -
Chandler High School
12.2011
Skills
- Call center experience
- Customer Service
- Complaint Handling
- Dispatching Procedures
- Data Entry
- Payment Processing
- Purchase Orders
- Schedule Coordination
Timeline
Dispatcher
Elite Pro Services, LLC
07.2024 - 11.2024
HVAC Repair Coordinator/ CSR/ Dispatcher
Precision Air & Plumbing
10.2023 - 07.2024
Appointments Coordinator
Big Two Toyota
07.2022 - 06.2023
Elderly Caregiver
Family Member
11.2018 - Current
Fuel Center Manager/ Cashier/ Floral Design
Fry’s Marketplace
12.2016 - 10.2018
High School -
Chandler High School
High School -
Blueprint High School
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