Alexis Romero
Albuquerque,NM
Summary
Compassionate and dedicated professional with hands-on experience in caregiving, case management, and community support. Skilled in client advocacy, care coordination, crisis management, and fostering trusting relationships. Experienced in supporting individuals in diverse settings while maintaining safety, confidentiality, and ethical standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Coordinator
State of the Heart Recovery
Albuquerque, NM
11.2025 - 06.2026
- Supported clients living in recovery housing.
- Conducted client check-ins and monitored program participation.
- Assisted with housing-related needs and problem-solving.
- Maintained housing records and documentation.
- Coordinated with staff and community resources to support client stability.
- Helped clients build skills for independent living and long-term success.
Community Support Worker
State of the Heart Recovery
Albuquerque, NM
08.2025 - 11.2025
- Assisted clients in obtaining and maintaining stable housing.
- Coordinated housing applications, referrals, and community resources.
- Developed and updated individualized treatment and service plans.
- Advocated for clients and helped address barriers to housing stability.
- Maintained accurate documentation and client records.
- Collaborated with community partners and treatment teams to support client goals.
- Monitored client progress and provided ongoing support and case coordination.
Case Manager
Heading Home
Albuquerque, NM
05.2023 - 08.2025
- Provided ongoing support to clients, including transportation, wellness checks, and individualized service planning.
- Scheduled and coordinated appointments with healthcare providers, specialists, and support services.
- Conducted client assessments, VI-SPDAT surveys, and created quarterly Individual Service Plans.
- Coordinated housing services, including lease signings, annual inspections, and transitions to permanent supportive housing.
- Acted as liaison with hospitals, substance use programs, courts, and other community agencies.
- Maintained professional, nonjudgmental relationships while applying motivational interviewing, trauma-informed care, and harm reduction practices.
- Advocated for clients, established community linkages, and collaborated effectively with case managers and landlords.
- Prepared reports on program outcomes and participated in weekly supervision and team meetings.
- Ensured strict confidentiality and adherence to policies and procedures.
Correctional Officer
Sandoval County Detention Center
Rio Rancho, NM
08.2021 - 04.2023
- Monitored and supervised inmates to ensure safety, compliance, and orderly facility operations.
- Conducted cell inspections, random searches, and intake processing, including property checks and fingerprinting.
- Applied de-escalation techniques, verbal commands, and physical restraint when addressing conflicts.
- Maintained detailed logs and electronic records for regulatory compliance and incident reporting.
- Coordinated inmate transportation for medical, court, and work assignments.
- Supervised daily activities, including meals, recreation, and work details, while detecting and mitigating potential safety threats.
Private Caregiver
Family Member
Dallas, TX
08.2019 - 03.2021
- Provided direct care including personal hygiene, meal preparation, and medication management.
- Assisted with mobility and daily routines, ensuring safety and comfort.
- Coordinated appointments and advocated for healthcare needs.
- Developed strong interpersonal and problem-solving skills while supporting emotional well-being.
Volunteer
Dallas Life
Dallas TX
08.2019 - 03.2021
- Distribute essential items such as blankets, hygiene kits and clothing
- Helped Maintain the cleanliness and organization of the shelter facility .
- Ensure that food safety and hygiene standards were maintained.
- Foster a supportive and non-judgmental atmosphere by actively listening and offering companionship.
- Maintain accurate records of shelter occupancy , service provided and any incidents.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2019
Skills
- Client Support & Advocacy (Medication Distribution, Emotional Support, Crisis Intervention)
- Care Coordination & Community Resource Navigation
- Communication & Interpersonal Skills (Teamwork, Collaboration, Customer Service)
- Safety & Compliance (HIPAA, First Aid, Ethical Standards)
- Organization & Time Management (Record Keeping, Scheduling, Strategic Planning)
- Problem Solving & Decision Making
- Multitasking & Reliability
- Technical Skills (Epic Systems, Data Analysis)
Certification
CCSS
CPR certified
Timeline
Housing Coordinator
State of the Heart Recovery
11.2025 - 06.2026
Community Support Worker
State of the Heart Recovery
08.2025 - 11.2025
Case Manager
Heading Home
05.2023 - 08.2025
Correctional Officer
Sandoval County Detention Center
08.2021 - 04.2023
Private Caregiver
Family Member
08.2019 - 03.2021
Volunteer
Dallas Life
08.2019 - 03.2021
High School Diploma -
Rio Rancho High School