Alexis Rosado

• I am the Gold star leadership of the year (2024 and 2025)
• I was the Hospitality manager over the Bay Host (Servers); I am currently over the Bar
• Customer Service Excellence: A focus on delivering top-notch customer service and creating memorable experiences for guests
• Communication Skills: Effective communication with both guests and staff members to ensure smooth operations and resolve any issues that may arise
• Organizational Skills: The ability to manage multiple tasks, prioritize responsibilities, and ensure that all aspects of the hospitality operation run smoothly
• Problem-Solving Abilities: Quick thinking and the ability to address challenges in a fast-paced environment to ensure guest satisfaction
• Attention to Detail: A keen eye for detail to ensure that all aspects of the guest experience, from food and beverage service to cleanliness and ambiance, meet Topgolf's high standards
• Team Player: Collaboration with other departments and a willingness to work together to achieve overall business goals
• Adaptability: The flexibility to handle changing priorities and adapt to evolving situations in a dynamic hospitality environment
• By embodying these qualities and skills, a Hospitality Manager at Topgolf can effectively lead their team, provide exceptional service to guests, and contribute to the overall success of the venue
• Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
• Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
• Increased customer service ratings significantly through personable service.

Responsible for making and serving drinks, including crafting a variety of cocktails, beer, wine, and non-alcoholic beverages. I also prep garnishes, mixers, and batch drinks to ensure we’re ready for high-volume service. Part of my role involves creating new cocktails for the menu, experimenting with ingredients to keep the drink list fresh and exciting.

I handle cash and credit card transactions, making sure all payments are processed accurately and customers receive the correct change. At the end of the night, I count the cash drawer to ensure everything balances.

I regularly count inventory and place orders for liquor and bar supplies when stock is running low. It’s also up to me to make sure the bar area is clean, organized, and fully stocked, maintaining a high standard of cleanliness and efficiency throughout the shift.

I help train new bartenders, teaching them drink recipes, customer service skills, and bar operations. Additionally, I oversee the bar’s operations, offering assistance during busy shifts and ensuring everything runs smoothly.

When a new store opens, I travel to help with the setup, ensuring the bar is stocked and staff are trained properly. Overall, my role involves a mix of bartending, management, and ensuring the bar operates efficiently and maintains high-quality service.

• Bartender:

As a bartender, I took drink orders, crafted beverages, and prepared syrups and juices to ensure everything was fresh and ready for service. I also handled cash and credit card transactions, ensuring payments were processed smoothly and accurately. My goal was to serve guests quickly, keep their drinks full, and create a great experience for everyone who came to the bar.

In addition to bartending, I also played key roles as an event ambassador, training facilitator, and an active member of the culture club, helping shape both the atmosphere and the team at our venue.

• Event Ambassador:

As an event ambassador, I oversaw events hosted at the venue, managing the bartending team or ensuring the event ran smoothly. I focused on making sure guests were well taken care of and had an exceptional experience, ensuring that each event was both enjoyable and memorable.

• Training Facilitator:

As a training facilitator, I coordinated the hiring process, from organizing recruitment events to conducting interviews. I also led training sessions for new associates, equipping them with the knowledge and skills they needed to succeed and integrate smoothly into the team.

This version reflects your past experience in each role. Does this capture everything you're looking for?

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
• Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.