Knowledgeable cross trained ECO and trainer with an interest in helping others learn the aspects of this career. Detail oriented team player with strong multi-tasking and communication skills.
Overview
29
29
years of professional experience
Work History
Emergency Communications Officer
Chesterfield County Va
11.1999 - Current
Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
Provided support during major events or disasters by coordinating additional resources as needed.
CPR Instructor
Chesterfield County Va
06.2003 - Current
Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
Enhanced student retention of CPR knowledge through scenario-based training exercises and demonstrations.
Collaborated with fellow instructors to share best practices, leading to consistently high-quality course offerings across the organization.
Ensured compliance with American Heart Association guidelines in all aspects of CPR course delivery.
General Instructor
Chesterfield County Va
01.2003 - Current
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Boosted student performance by providing individualized support and targeted feedback.
Tested and evaluated students on materials presented in workshops and classes.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
APCO Instructor
Chesterfield County Va
05.2014 - 09.2022
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Boosted student performance by providing individualized support and targeted feedback.
Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Tested and evaluated students on materials presented in workshops and classes.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Trainer
Chesterfield County Va
06.2002 - Current
Provided one-on-one training to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.