Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Alexis Rose

Bolingbrook,IL

Summary

Dynamic and results-driven professional with extensive experience as Head Lifeguard at Bolingbrook Park District. Proven expertise in team management and emergency response, enhancing safety protocols and training programs. Recognized for exceptional customer service and effective rule enforcement, fostering a secure and welcoming environment for all patrons. Certified in CPR/AED.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Head Lifeguard

Bolingbrook Park District
05.2023 - Current
  • Supervised lifeguard staff, ensuring adherence to safety protocols and operational procedures.
  • Conducted regular training sessions to enhance team performance and emergency response skills.
  • Developed and implemented safety drills, improving preparedness for aquatic emergencies.
  • Monitored pool activities, ensuring compliance with health regulations and facility policies.
  • Provided mentorship to junior lifeguards, fostering professional growth and confidence in skills.
  • Evaluated incident reports to identify trends and implement corrective actions for risk reduction.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Monitored assigned areas for unsafe activity and took corrective actions.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Host

Cheddars Stratch Kitchen
12.2022 - 06.2023
  • Welcomed guests and managed seating arrangements to optimize flow and customer experience.
  • Assisted in training new staff on service standards and menu knowledge.
  • Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
  • Handled customer inquiries and resolved issues promptly, enhancing overall service quality.
  • Monitored dining area for cleanliness, ensuring a welcoming atmosphere for patrons.
  • Collaborated with management to organize special events and promote restaurant offerings effectively.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Barista

Dunkin' Donuts
04.2022 - 05.2023
  • Crafted high-quality beverages according to customer preferences and established recipes.
  • Managed inventory levels, ensuring timely restocking of coffee beans and supplies.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Collaborated with team members to enhance workflow efficiency during peak hours.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Bolingbrook High School
Bolingbrook, IL
05-2025

Skills

  • Customer service
  • Team management
  • Staff supervision
  • Emergency response
  • Lifeguard training
  • First and CPR instruction
  • Pool operations
  • Safety training
  • Patience and empathy
  • First aid administration
  • Certified in CPR/AED
  • Rule enforcement

Accomplishments

  • Achieved Lifeguard of the week through effectively helping with patrons and pool safety.
  • Supervised team of 30 staff members.

Certification

  • Lifeguard Training - 3 years
  • AED/CPR Training - 3 years
  • Certified Head Guard, Bolingbrook Park District - 2 months

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Head Lifeguard

Bolingbrook Park District
05.2023 - Current

Host

Cheddars Stratch Kitchen
12.2022 - 06.2023

Barista

Dunkin' Donuts
04.2022 - 05.2023

Bolingbrook High School

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