Alexis Ross
Atlanta,GA
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success.
Overview
6
6
years of professional experience
Work History
Reading Intervention Teacher
Benjamin E. Mays High School
Atlanta , GA
2021.07 - Current
- Gathered, organized, and analyzed data on student needs and progress.
- Implemented tracking tools to evaluate successes and areas in need of improvement.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Assessed and documented student progress with established goals.
- Developed interventions for students currently struggling or at risk of falling behind.
- Utilized diverse approaches in teaching, technology and behavior modification.
- Helped students prepare for standardized tests and reviewed results against objectives after completion.
Patient Services Coordinator
Emory Healthcare
Atlanta , GA
2017.12 - 2020.07
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collected time of service payments and issued receipts.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Server
Red Lobster Restaurant
Newnan , GA
2015.11 - 2018.02
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Masters - Public Health
Mercer University
Atlanta, GA05.2020
Bachelors - Biololgy
University of West Ga
Carrollton, GA12.2017
Skills
- Social Skills Group Leadership
- Distance Learning
- Student Needs Assessments
- Social Behaviors
- Timely Program Completion
- Behavior Modeling
- Industry Best Practices
- Setting Learning Targets
- Database Search and Data Entry Skills
- Administrative and Office Support
- Providing Information and Resources
- Resolving Problems
- Customer Service and Rapport
Timeline
Reading Intervention Teacher
Benjamin E. Mays High School
2021.07 - Current
Patient Services Coordinator
Emory Healthcare
2017.12 - 2020.07
Server
Red Lobster Restaurant
2015.11 - 2018.02
Masters - Public Health
Mercer University
Bachelors - Biololgy
University of West Ga
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