Alexis Ross
Rolesville,NC
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office/remote environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Planned Parenthood South Atlantic
Raleigh , NC
2022.12 - 2024.01
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered 15-40 calls per shift to assist with patient questions and concerns.
- Entered data into spreadsheets, documents and databases with high accuracy rate to verify end of shift report.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Remote Medical Representative
Skyline Staffing
Raleigh , NC
2022.01 - 2022.12
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Remote Customer Service Associate
TrialCard
Cary , NC
2020.12 - 2022.01
- Maintained client confidentiality according to HIPAA regulations at all times.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Remote Customer Care Representative
Walmart
Cary , NC
2018.07 - 2020.11
- Answered customer inquiries over the phone and via email.
- Provided training support for new hires related to customer service processes and procedures.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
Garner High School
Garner, NC2018-06
Skills
- Office Administation
- Customer Service
Certification
- AED
- CPR
Timeline
Healthcare Assistant
Planned Parenthood South Atlantic
2022.12 - 2024.01
Remote Medical Representative
Skyline Staffing
2022.01 - 2022.12
Remote Customer Service Associate
TrialCard
2020.12 - 2022.01
Remote Customer Care Representative
Walmart
2018.07 - 2020.11
High School Diploma -
Garner High School
- AED
- CPR
Similar Profiles
Christina ChuchuruChristina Chuchuru
Certified Nurse Midwife at Planned Parenthood South AtlanticCertified Nurse Midwife at Planned Parenthood South Atlantic
Samaria VereenSamaria Vereen
Associate Director, Education Content Strategy at Planned Parenthood Federation Of AmericaAssociate Director, Education Content Strategy at Planned Parenthood Federation Of America
Daneila Mcvea-SmithDaneila Mcvea-Smith
Program Director at Planned Parenthood of South, East and North FloridaProgram Director at Planned Parenthood of South, East and North Florida