Alexis Ross
Rolesville,NC
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office/remote environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Planned Parenthood South Atlantic
Raleigh, NC
12.2022 - 01.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered 15-40 calls per shift to assist with patient questions and concerns.
- Entered data into spreadsheets, documents and databases with high accuracy rate to verify end of shift report.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Remote Medical Representative
Skyline Staffing
Raleigh, NC
01.2022 - 12.2022
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Remote Customer Service Associate
TrialCard
Cary, NC
12.2020 - 01.2022
- Maintained client confidentiality according to HIPAA regulations at all times.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Remote Customer Care Representative
Walmart
Cary, NC
07.2018 - 11.2020
- Answered customer inquiries over the phone and via email.
- Provided training support for new hires related to customer service processes and procedures.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
Garner High School
Garner, NC06-2018
Skills
- Office Administation
- Customer Service
Certification
- AED
- CPR
Timeline
Healthcare Assistant
Planned Parenthood South Atlantic
12.2022 - 01.2024
Remote Medical Representative
Skyline Staffing
01.2022 - 12.2022
Remote Customer Service Associate
TrialCard
12.2020 - 01.2022
Remote Customer Care Representative
Walmart
07.2018 - 11.2020
High School Diploma -
Garner High School
- AED
- CPR
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