Alexis Ross
Saint Louis ,MO
Summary
Proven leader with extensive experience at Hollywood Casino, adept in cash handling and motivational skills. Enhanced team efficiency and guest satisfaction through innovative problem-solving and effective staff training. Achieved notable improvements in operational productivity and service quality, demonstrating a strong commitment to results and security protocols.
Overview
9
9
years of professional experience
Work History
Cage Shift Supervisor
Hollywood Casino
01.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted in the development of annual budgets for the cage department, contributing to cost-saving strategies without compromising service quality.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Performed paperwork required for monetary transactions.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
Pharmacy Customer Service Representative
Tds Employment
06.2021 - 12.2021
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
Dietary Clerk
Saint Louis University Hospital
12.2020 - 06.2021
- Focused on satisfying patients' food service needs and dietary requirements.
- Ensured timely delivery of meals to patients, contributing to positive feedback from healthcare staff.
- Enhanced efficiency in the kitchen by coordinating with dietitians and chefs to make necessary meal modifications.
- Consistently met established deadlines for completing tasks such as tray assembly or dishwashing duties, minimizing delays in meal service schedules.
- Promoted team collaboration through active participation in staff meetings and offering assistance when needed.
- Contributed to a safe working environment by maintaining cleanliness standards in food preparation areas.
- Checked trays on tray line for accuracy, temperature and appearance.
- Increased accuracy of patient records by diligently updating dietary information in hospital databases.
- Assisted dietitians with nutrition assessments, supporting the development of personalized meal plans for patients.
- Improved patient satisfaction by accurately recording meal orders and ensuring dietary restrictions were followed.
- Delivered patient meal trays, beverages, snacks and floor stock.
- Printed menus, tray tickets, tallies and nourishment labels.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Cashier Team Lead
McDonald's
01.2020 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Barista Trainer
Starbucks
01.2019 - 02.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Manager
Chinese Express
01.2015 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
GED -
Mccluer High School
Florissant, MO05.2019
Skills
- Motivational Skills
- Cash handling expertise
- Banking Procedures
- Security Protocols
- Data entry proficiency
Timeline
Cage Shift Supervisor
Hollywood Casino
01.2022 - Current
Pharmacy Customer Service Representative
Tds Employment
06.2021 - 12.2021
Dietary Clerk
Saint Louis University Hospital
12.2020 - 06.2021
Cashier Team Lead
McDonald's
01.2020 - 12.2020
Barista Trainer
Starbucks
01.2019 - 02.2020
Manager
Chinese Express
01.2015 - 01.2019
GED -
Mccluer High School