Alexis Sainz
Rio Rico,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
15
15
years of professional experience
Work History
Administrator Assistant
Medicare Advantage PPO
01.2022 - 05.2023
- Performed routine clerical tasks by scanning, filing and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Composed, edited and prepared correspondence and other department documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Used Microsoft Power Point and Excel to manage accounts payable and accounts receivable.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Victim Advocate
Santa Cruz County
03.2010 - 10.2012
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, 5 family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Coordinated individual and group counseling to meet victim service standards.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Participated in 2 professional development and training opportunities to enhance clinical skills.
- Educated clients and families on mental health, wellness and recovery topics.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Conducted home visits to assess clients' home environment and provide support.
- Devised and implemented 5 or more community-based programs to promote mental health awareness.
Sales Representative
Hibbett Sporting Goods
05.2008 - 07.2009
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated 100% contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Developed, maintained and utilized diverse client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Associate - Criminology
CEUNO University
Nogales Son MX01.2010
High School Diploma -
Fray Pedro De Gante
Nogales Sonora MX06.2006
Skills
- Documentation
- Staff Motivation
- Customer Service
- Database Organization
- Office Supplies and Inventory
- Merchandising
- Documenting Communications
- Meeting Minutes
- Employee Communications
- Coordination
- Records Management
- Process Optimization
- Compensation and Benefits
- Administrative and Clerical Support
- Strategic Planning
- Accounting Support
- Grammar
- Report Analysis
- Negotiation
- Microsoft Applications
- Project Management
- Administrative Support
- Accounting Support
- Grammar
- Accounting Support
- Grammar
- Report Analysis
Timeline
Administrator Assistant
Medicare Advantage PPO
01.2022 - 05.2023
Victim Advocate
Santa Cruz County
03.2010 - 10.2012
Sales Representative
Hibbett Sporting Goods
05.2008 - 07.2009
Associate - Criminology
CEUNO University
High School Diploma -
Fray Pedro De Gante
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