Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Sample

Laurel,MD

Summary

Organized Tag and Title Clerk proficient in accurately following policies and procedures to legally title and register vehicles in all 50 states. Customer-oriented and hardworking individual with excellent communication skills who has in-depth knowledge of title processing, recordkeeping and overseeing financial transactions using multiple accounts. Prompt and observant learner and multitasker with strong customer service skills who can work well individually and in a group setting. Efficient in using data entry skills on different software programs such as Excel, Reynolds and Reynolds & Ignite.

Overview

16
16
years of professional experience

Work History

Tag and Title Clerk

Ourisman Honda Of Laurel
Laurel, MD
08.2017 - Current
  • Calculated and remitted state sales tax, service and other charges.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Coordinated price adjustment between buyers and sellers.
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
  • Arranged payoff checks for trade-ins and new vehicles.
  • Met deadlines for payments before due date
  • Posted titling transactions and monitored corresponding schedules, using Reynolds and Reynolds along with Ignite.
  • Clear schedules and move money to appropriate accounts if misplaced
  • Contacted Motor Vehicle Departments in all 50 states to determine status of pending titles.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained control log of vehicle certificates of origin and titles, using Excel and Google Docs.
  • Communicated effectively with customers to resolve common title issues.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Verified authenticity of foreign identification or immigration documents.
  • Performed routine data entry or document management.
  • Maintains financial accounts
  • Stayed up-to-date on Maryland laws and licensing requirements to complete accurate and efficient reviews.
  • Managed documents and schedules on all new vehicle purchases coming into dealership & vehicles that are being traded to other dealerships
  • Purchased new and used vehicles from customers, other dealerships and from auctions
  • Posted invoices from vendors & cut checks when due

Dance Teacher

Stars Studio
Laurel, MD
09.2009 - 06.2018
    • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
    • Assisted with coordination and administration of complete dance program.
    • Planned and oversaw group, couples and individual dance performances.
    • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
    • Developed and executed marketing plans to increase studio business.
    • Adhered to studio guidelines and legal requirements.
    • Planned routines for recitals and performances.
    • Assess students dancing abilities to determine where improvements or change is needed.
    • Utilized different styles of teaching to accommodate students of all capabilities.
    • Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.

Customer Service Specialist

Dicks Sporting Goods
Columbia, MD
10.2014 - 08.2017
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Developed customer service improvement initiatives that decreased customer wait times
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Carried out opening and closing functions to meet operational needs
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Issue receipts, refunds, credits or change due to customers and able to approve/override returns and adjust prices if necessary
  • Oversees other cashiers.
  • Handles large quantities of money, count, sort and deposits cash and checks. Enters deposits, safe count and money orders into computer. Evens register tills back out to desired amount.
  • Maintain clean and orderly checkout areas and complete general cleaning duties.

Education

Completed Multiple College Classes - Diagnostic Medical Sonography

Howard Community College
Columbia, MD

High School Diploma -

Reservoir High School
Fulton, MD
05.2014

Skills

    • Schedule Management
    • Policy analysis
    • Database Management
    • Researching skills
    • Money handling
    • Data verification
      • Document preparation
      • Proficient in Reynolds and Reynolds & Ignite software
      • Employee training
      • Quick learner and efficient multitasker
      • Works well under pressure and in fast past environments
      • Excellent customer service phone and computer skills

Timeline

Tag and Title Clerk

Ourisman Honda Of Laurel
08.2017 - Current

Customer Service Specialist

Dicks Sporting Goods
10.2014 - 08.2017

Dance Teacher

Stars Studio
09.2009 - 06.2018

Completed Multiple College Classes - Diagnostic Medical Sonography

Howard Community College

High School Diploma -

Reservoir High School

Similar Profiles

CREATE PROFILE
Alexis Sample