Alexis Sanchez
New York,NY
Summary
Skilled and organized project manager and operations with strong communication skills and endurance to handle multiple jobs while maintaining competency in the assigned position by contributing to the production needs.
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Supervisor
RATP Dev
12.2018 - Current
- Operations Control Center (SCC) Supervisor plays a pivotal role in supervising DC Streetcar operations and train movements along the H Street and Benning Road corridor
- Safety First: Safety is at the core of what we do
- Leadership: Take the reins of day-to-day operations, coordinating the activities of our operations and maintenance personnel
- Your leadership will guide the team toward success
- Union Experience: Your experience in a union environment will be valuable as you navigate collective bargaining agreements and ensure a harmonious work environment
- Performance Evaluation: Evaluate the work of operators, providing guidance and discipline when necessary to maintain high standards
- Administrative Duties: Handle administrative tasks such as employee attendance, reports, procedures, and electronic records to keep operations running smoothly
- Environment: Office and field work, exposure to noise, weather conditions, and moving vehicles
- Work Hours: Irregular work hours, including nights, holidays, and weekends, are required
- Physical: Ability to walk, stand, sit, stoop, bend, kneel, and operate equipment
- Completed bi-weekly payroll for 45 employees.
Operations Manager
Stagecoach USA
01.2016 - 01.2018
- Maintained an effective working relationship and communication with the General Manager, peers and subordinates.
- Responsible for hiring, training, managing and development of operations personnel
- Build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.
- Oversee and managed through direct reports the daily operations and customer service of the transit system.
- Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Created reports and analysis to improve overall operations.
- Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
- Responsible for reviewing and maintaining accident investigations and customer complaints.
- Responsible for managing within the division allocated budget.
- Ability to function as the General Manager in the GM's absence.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Program Manager
Stagecoach USA
01.2014 - 01.2016
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
General Manager
Porsche Cars North America
01.2009 - 01.2014
- Develop and implement quality plans and strategies to improve the quality of products and services.
- Train, lead and motivate team members assigned to quality projects.
- Collaborate with quality teams and managers to ensure quality standards and objectives are met.
- Monitor and document quality performance and progress.
- Analyzing data from company processes to identify quality issues and opportunities for improvement
- Investigating customer needs and wants, and developing strategies for meeting them
- Communicating with other teams, such as product development, on a daily basis
- Managing logs of quality reports and other quality documentation
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
MBA - Applied Mathematics
New York University
New York, NY05.2017
Certification - Commercial Motor Vehicle Crash Investigation
Mount Aloysius College
Cresson, PA12.2014
Master's degree - Transportation Systems / Civil Engineering
New York University
New York, NY05.2003
B.S. - Business Administration And Management
New York University
New York, NY05.2001
Skills
- Leadership
- AutoCAD
- Problem solving
- Customer service
- Sales
- Process Improvement
- Performance monitoring
- Safety oversight
- Logistics coordination
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CDL B
- Driver's License
- PMP
Personal Information
Authorized To Work: US for any employer
Willing To Relocate
Rochester, NY
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Portuguese
Professional Working
Timeline
Operations Supervisor
RATP Dev
12.2018 - Current
Operations Manager
Stagecoach USA
01.2016 - 01.2018
Program Manager
Stagecoach USA
01.2014 - 01.2016
General Manager
Porsche Cars North America
01.2009 - 01.2014
Certification - Commercial Motor Vehicle Crash Investigation
Mount Aloysius College
Master's degree - Transportation Systems / Civil Engineering
New York University
MBA - Applied Mathematics
New York University
B.S. - Business Administration And Management
New York University
Similar Profiles
Mostafa SadekMostafa Sadek
Passenger Information Manager at RATP DEV Mobility CairoPassenger Information Manager at RATP DEV Mobility Cairo
Menesha McCoyMenesha McCoy
Operator at RATP DevOperator at RATP Dev
Althea SmithAlthea Smith
Bus Operator at RATP DevBus Operator at RATP Dev