Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Sanni Binns

Houston

Summary

Dynamic sales associate with proven success at Macy's, excelling in customer service and relationship building. Recognized for achieving monthly sales targets through effective upselling and exceptional problem-solving skills. Committed to enhancing customer satisfaction and fostering team collaboration, while maintaining cash handling accuracy and a professional demeanor in high-pressure environments.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Highly experienced sales professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Reliable and upbeat & successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience

Work History

Sales Associate

LagorgeousXStyles
01.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Lash Technician

Aestheticsbylagorgeous
03.2018 - Current
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
  • Educated clients on how to clean and maintain lash extensions.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Improved appointment booking efficiency with effective time management and organization skills.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
  • Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
  • Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
  • Created unique looks matching individual client preferences and budgets.
  • Followed strict safety standards to protect clients from injury or infection.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved .
  • Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
  • Supported fellow technicians by sharing best practices, troubleshooting issues together, and contributing to a collaborative work environment.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Collaborated with other beauty professionals within the salon on special projects or events, such as bridal parties or photoshoots.
  • Increased efficiency in application times without compromising quality through continuous practice and skill refinement.
  • Increased drama of looks by completing lash lifts and tints for clients.
  • Served as a knowledgeable resource for clients seeking information about various types of lashes, adhesives, or related products available at the salon.
  • Managed appointment scheduling and client database in a user-friendly software system, streamlining operations for both staff and clientele.
  • Expanded salon offerings by staying current on industry trends, attending trainings, and obtaining certifications in new techniques and products.
  • Maintained full schedule of appointments with over 60 clients per week.
  • Contributed to a positive salon atmosphere through teamwork, professionalism, and a dedication to high-quality service.
  • Participated in ongoing professional development opportunities such as workshops or conferences to maintain expertise within the industry .
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.
  • Answered phone calls and emails to schedule client appointments.
  • Demonstrated thorough knowledge of all salon products and services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Sales Associate

Macys Department Store
04.2018 - 2019
  • Organization of racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organizing of the shoe department and managing the floor with great customer service

Customer Service Representative

Sutherland Healthcare Solutions
03.2016 - 2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Customer Service Representative

Alfred Angelo Bridal
09.2015 - 2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

High School Diploma - Nursing

Houston Community College
Houston, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations

Timeline

Sales Associate

LagorgeousXStyles
01.2020 - Current

Sales Associate

Macys Department Store
04.2018 - 2019

Lash Technician

Aestheticsbylagorgeous
03.2018 - Current

Customer Service Representative

Sutherland Healthcare Solutions
03.2016 - 2018

Customer Service Representative

Alfred Angelo Bridal
09.2015 - 2016

High School Diploma - Nursing

Houston Community College