Alexis Santana Carneiro
Washington
Summary
Detail-oriented Operations and Project Coordinator with over 8 years of experience in multi-site business operations and logistics. Expertise in project coordination, performance tracking, and process improvement implementation. Actively pursuing Google Project Management Certification to enhance project leadership and program support capabilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Materials Manager
Hertz Corporation
03.2025 - 11.2025
- Coordinated multi-region materials and inventory operations supporting fleet maintenance and repair initiatives.
- Managed end-to-end parts procurement lifecycle, ensuring alignment with active repair work orders and operational timelines.
- Oversaw inventory planning and stock optimization to maintain repair shop workflow efficiency.
- Collaborated with maintenance leadership to align materials management with operational performance and service delivery objectives.
- Negotiated vendor agreements and maintained supplier relationships to ensure cost-effective procurement.
- Established inventory control processes that enhanced tracking accuracy and optimized stock placement.
- Monitored and reported expenses for vehicle parts, supplies, and maintenance projects to inform budget management.
Branch Manager II
Hertz Corporation
11.2022 - 03.2025
- Directed multi-site operations across three high-volume Washington, DC locations, ensuring efficient service delivery.
- Led workforce of 50+ employees, driving performance and operational execution.
- Managed annual business planning and budgeting processes to meet profitability targets.
- Coordinated fleet logistics and reservations to optimize service delivery operations.
- Developed strategic vendor partnerships (Lyft, Uber, Pep Boys).
- Facilitated KPI reporting through weekly and monthly business reviews.
Branch Manager I — Site Launch Project
Hertz Corporation
10.2021 - 11.2022
- Led launch of hotel-based rental branch from planning through operational execution.
- Managed P&L performance and monitored service delivery KPIs to ensure operational excellence.
- Negotiated partnership agreements and established operational pricing structures to enhance profitability.
- Hired and trained team of 30 employees, fostering a high-performing workforce.
Branch Manager Associate II
Hertz Corporation
07.2019 - 10.2021
- Led workforce of 50+ employees, enhancing performance and ensuring operational execution.
- Managed annual business planning and budgeting to achieve profitability targets.
- Directed multi-site operations across three high-volume Washington, DC locations.
- Coordinated fleet logistics and service delivery operations to optimize reservations.
- Developed and maintained strategic vendor partnerships (Lyft, Uber, Pep Boys).
- Facilitated performance reviews and KPI reporting through weekly and monthly business reviews.
Senior Consultant
Massage Envy Franchising LLC
Mid-Atlantic Region
01.2015 - 01.2019
- Coordinated client scheduling and service operations to maximize resource utilization.
- Developed and tracked sales and client engagement KPIs.
- Implemented process improvements that streamlined service delivery.
- Developed training programs for franchise owners, increasing operational efficiency.
- Facilitated workshops to educate staff on best practices in customer service.
- Supported rollout of membership programs and promotional initiatives.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
Education
Program Management
Google Project Management Certificate
High School Diploma -
Acom Community High School
Skills
- Budget Tracking
- KPI Reporting & Analysis
- Project Coordination
- Risk Mitigation
- Change management
- Vendor Relations
- Stakeholder Management
- Multi-Site Program Leadership
- Scheduling & Logistics
- Contract Coordination
- Process Improvement
Certification
- Google Project Management Certificate, In Progress
- Certified Associate in Project Management (CAPM), Planned
References
Available upon request
Timeline
Senior Materials Manager
Hertz Corporation
03.2025 - 11.2025
Branch Manager II
Hertz Corporation
11.2022 - 03.2025
Branch Manager I — Site Launch Project
Hertz Corporation
10.2021 - 11.2022
Branch Manager Associate II
Hertz Corporation
07.2019 - 10.2021
Senior Consultant
Massage Envy Franchising LLC
01.2015 - 01.2019
Program Management
Google Project Management Certificate
High School Diploma -
Acom Community High School