Alexis Santi
Sarasota,FL
Summary
Highly motivated pre-medical student eager to learn more about practical healthcare applications especially in oncology. Devoted to advancing care for patients with sound diagnostics and treatment protocols utilizing advanced immunotherapy and drug development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Representative
IHG Hotels & Resorts
05.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
- Developed strong rapport with returning guests, fostering loyalty through personalized service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Licensed Pharmacy Technician
CVS Pharmacy
12.2023 - Current
- Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Contributed to the success of flu vaccination campaigns by administering immunizations under pharmacist supervision.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
- Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
PCU Hospital Volunteer
Lakewood Ranch Medical Center
04.2024 - Current
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Reported patient requests, concerns, and other observations to staff.
- Provided support and companionship to patients in need of assistance.
- Complied with HIPAA standards to confidentially maintain patient medical information.
Campus Council Representative
University of South Florida
01.2022 - Current
- Built positive relationships with local media outlets, increasing coverage of council activities and boosting public awareness on campus.
- Facilitated oversight and management of municipal services when adopting ordinances, resolutions, policies and regulations to safeguard health, safety and welfare of current and future students.
- Enhanced community engagement by attending weekly meetings.
- Identified inefficiencies in existing processes, proposing solutions that saved time and resources while maintaining high service levels for students.
Cafe Supervisor
University of South Florida
05.2023 - 03.2024
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Utilized social media platforms effectively to promote events, special offers, or highlight new menu items driving more business to the cafe.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Sarasota, FL12.2025
Skills
- Strong organizational skills
- Team player attitude
- Hotel software knowledge
- Exceptional communication
- Reservation Management
- Customer Service
- Concierge services
- Data Entry
- Payment Processing
- Inventory Monitoring
- Basic accounting
- Reservation Management System
Accomplishments
Research
Santi, A. (2021). Production and Application of Magnetized Synthetic Respiratory Cilia Utilizing Polypropylene (C3H6)n Polymer 3D Printing Filaments
- A biotechnology medical device invention proposal that aims to replicate the biological purpose of cilia in
human lungs that have been damaged from chronic tobacco use and other activities that promote cilium
damage.
Santi, A. (2023). Treatment Proposal for Malignment Adrenal Medulla Neuroblastoma in High-risk Pediatric Patients Involving Alteration Gene Therapy
- A proposal that consists of incorporating CRISPR gene editing technology into immunotherapy, causing the
patient's own immune system to fight off cancer more easily and efficiently via gene alteration.
Certification
Pharmacy Technician, Florida Department of Health [2024]
Timeline
Front Desk Guest Service Representative
IHG Hotels & Resorts
05.2024 - Current
PCU Hospital Volunteer
Lakewood Ranch Medical Center
04.2024 - Current
Licensed Pharmacy Technician
CVS Pharmacy
12.2023 - Current
Cafe Supervisor
University of South Florida
05.2023 - 03.2024
Campus Council Representative
University of South Florida
01.2022 - Current
Bachelor of Science - Biomedical Sciences
University of South Florida
Pharmacy Technician, Florida Department of Health [2024]
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