ALEXIS SANTOS
Sterling Heights,MI
Summary
Highly motivated and professional candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and proven record of building dynamic relationships and retaining clients. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
7
7
years of professional experience
Work History
Account Manager/Chat Specialist
AZ Dept of Revenue
04.2022 - Current
- Excelled in a fast-paced, multitasked, dynamic environment.
- Specialized in providing customers with the best banking experience and assisting with their finances.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Handle confidential information and documents with discretion and maintain their proper organization.
Customer Support Specialist
Amazon HR
01.2021 - 02.2022
- Enhanced customer satisfaction
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Excelled in knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
- Consistently met and exceeded customer satisfaction rate.
Restaurant Team Member
Panda Express
02.2020 - 11.2020
- Maintaining proper greeting and serving customer's food.
- Handling money using cash register.
- Additional clean up and wipe downs in restrooms.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and cleaning tables after guest departure.
Medicare representative
UPMC
06.2018 - 01.2020
- Reviews and processes patient registration forms and ensuring they contain all necessary documents.
- Determines eligibility and patient cost share using electronic systems and other means, taking payments at point of service.
- Assists patients with insurance benefits and communicates with insurances companies regarding claims.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
Education
Associate's Degree - Business Administration, Business Administration
University of Phoenix
01.2022
High School Diploma - undefined
Raymond S. Kellis High School
Glendale, AZ01.2021
Skills
- Proficient time management
- Strong communication skills
- Effective in solo and group settings
- Detail-oriented and able to handle multiple tasks simultaneously
- Budget management expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager/Chat Specialist
AZ Dept of Revenue
04.2022 - Current
Customer Support Specialist
Amazon HR
01.2021 - 02.2022
Restaurant Team Member
Panda Express
02.2020 - 11.2020
Medicare representative
UPMC
06.2018 - 01.2020
High School Diploma - undefined
Raymond S. Kellis High School
Associate's Degree - Business Administration, Business Administration
University of Phoenix
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