Victoria Johnson
Mechanicsville,MD
Summary
Outgoing professional with experience in multitasking and maintaining a positive demeanor in all situations. Skilled in computer operations, customer service, and collaboration. Excels at interacting with office visitors and vendors.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Mid-Atlantic Skin Dermatology
Waldorf, Lexington Park, Leonardtown, MD
11.2020 - 04.2024
- Ensured a positive image for our organization as the initial point of contact.
- Provided customer service by acknowledging their arrival and maintaining appointment records, in addition to carrying out administrative tasks such as answering calls.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Substitute Teacher
St. Mary's County Public Schools
Leonardtown, MD
08.2008 - 11.2020
- Organized lesson plans and activities for students.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
Customer Service Manager
Waldorf Ford & Dodge
Waldorf, MD
01.2016 - 06.2019
- Developed and implemented efficient weekly schedules for the customer service team.
- Collaborated with outside resources to elevate customer satisfaction levels.
- Provided shift coverage for unavailable staff members.
- Filed insurance claims for customers and maintained consistent communication throughout the insurance process to troubleshoot any issues that arose.
Customer Service Specialist
Waldorf Ford & Dodge
Waldorf, MD
07.2014 - 01.2016
- Answered incoming customer inquiries regarding product and service information.
- Assisted customers in navigating aftermarket products and facilitated appointment scheduling and loaner applications, while efficiently managing loaner agreements.
- Demonstrated strong attention to detail in maintaining showroom floor to strict standards.
- Utilized problem-solving skills to investigate and resolve escalated customer complaints, identifying root causes of issues.
Internet Consultant
Waldorf Ford & Dodge
Waldorf, MD
04.2014 - 07.2014
- Provided customers with vehicle, product, and service information.
- Managed and updated dealership's website with relevant content.
- Maintained accurate sales records regularly.
- Scheduled and arranged test drives.
Education
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD06-1990
Skills
- Clerical Support
- Efficient Call Routing
- Appointment Coordination
- Customer assistance and interaction
- Effective Communication
- Time Management
- Conflict Resolution
Timeline
Front Desk Receptionist
Mid-Atlantic Skin Dermatology
11.2020 - 04.2024
Customer Service Manager
Waldorf Ford & Dodge
01.2016 - 06.2019
Customer Service Specialist
Waldorf Ford & Dodge
07.2014 - 01.2016
Internet Consultant
Waldorf Ford & Dodge
04.2014 - 07.2014
Substitute Teacher
St. Mary's County Public Schools
08.2008 - 11.2020
High School Diploma -
Frederick Douglass High School
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