Alexis Savala
Yaphank,NY
Summary
Career minded, self motivated, hardworking, detail-oriented, and tenacious individual. Level-headed and positive in every customer interaction, with a desire to help and serve. Driven to go above and beyond requirements to satisfy customers and promote loyalty. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Bilingual fluency in both english and spanish.
Overview
13
13
years of professional experience
Work History
Customer Advocate II
Carvana
Yaphank, NY
03.2023 - Current
- Provided customer support through phone, email and chat channels.
- Developed strong relationships with customers by providing timely responses and solutions.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Inspected vehicle for damage prior to loading and reported any issues to manager.
- Performed pre-trip inspections ensuring all safety related items were in proper working order.
- Delivered vehicles safely and efficiently while adhering to delivery deadlines.
- Reported any mechanical issues or malfunctions immediately upon discovery.
- Load/unload vehicles safely and securely onto hauler
- Prepare vehicles for delivery, checking for any damage.
- Detail vehicles interior and exterior when needed
- Check all documents pre and post activity for accuracy and completion.
- Train, coach, and mentor new customer advocate.
- Assist manager with any tasks needed to be completed in a timely manner.
Lead Audio Visual Technician
Kingdom Culture Church
Patchogue, NY
08.2020 - 09.2023
- Lead, train, coach, and mentor a team of 4 techs
- Operate soundboard, cameras, and lighting system
- Set up and configured audio visual equipment for meetings, conferences, and events.
- Installed, tested, and troubleshot audio visual systems in a timely manner.
- Provided technical support to staff during presentations and events.
- Managed multiple projects simultaneously while meeting deadlines.
- Developed detailed documentation of all audio visual installations and repairs.
- Ensured that all equipment was operating properly before each event began.
- Conducted regular maintenance of all audio visual equipment to prevent any issues during presentations or events.
- Created standard operating procedures for installation, repair, and maintenance of AV systems.
- Set up and operated lighting equipment for live events such as concerts, theater performances, plays, and other special events.
- Programmed lighting consoles to create desired looks and effects.
- Maintained and troubleshooted lighting systems during performances or rehearsals.
- Loaded in and out gear for shows onsite or offsite locations.
- Monitored audio-visual elements throughout the event to ensure quality standards were met.
- Developed and maintained a comprehensive inventory of audio equipment.
- Conducted sound checks for live performances, ensuring that the system was properly calibrated.
- Edited and mixed recordings to create desired sound effects using digital audio workstations.
- Recorded dialogue and musical performances in studio settings, utilizing microphones and other recording equipment.
- Collaborated with producers and directors to identify creative solutions to technical challenges during production sessions.
- Utilized post-production techniques such as compression, equalization, noise reduction, and reverberation to enhance the quality of recorded material.
- Monitored audio levels during recording sessions to maintain optimal signal strength throughout the process.
- Troubleshot technical issues with hardware or software systems related to audio production tasks.
- Provided guidance on microphone selection based on individual project requirements.
- Set up and operated video cameras, audio recorders and other equipment to capture images or recordings for television broadcasts, films and videos.
- Adjusted camera settings to achieve desired results in terms of brightness, contrast and color balance.
- Installed video monitors on set for director review during filming.
- Edited footage using non-linear editing systems.
- Assembled raw material into a finished product suitable for broadcasting or presentation purposes.
- Ensured that all equipment was properly maintained and stored after use.
- Monitored quality control of video signals throughout the production process.
- Maintained an inventory of all visual equipment used in productions including cameras, lenses, tripods, lights.
- Calibrated digital projectors prior to presentations or screenings.
- Inspected sets before shooting began to ensure that they met safety standards.
- Supervised crew members responsible for loading film stock into cameras during shoots.
- Trained new personnel in the use of visual production equipment.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Troubleshot and resolved audio visual system issues.
- Set up computer hardware, software applications, and networks for audiovisual systems.
- Performed maintenance checks on all audio visual equipment to ensure proper operation.
Security Officer
Allied Universal Security Services
Bayport, NY
07.2019 - 08.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Press Jogger
atlantic color corp.
Shirley, NY
03.2018 - 02.2019
- Set up, adjust, and operate press jogger machines to fold printed material into desired configurations.
- Monitor quality of products throughout the folding process to ensure consistency in product specifications.
- Adjust paper feeders and other equipment as necessary for optimal performance.
- Perform regular maintenance on press jogger machines, including changing oil and lubricating parts.
- Inspect finished products for accuracy and quality control purposes.
- Replace worn or damaged components on press joggers when necessary.
- Troubleshot mechanical problems with printing press components such as rollers and cylinders.
- Lubricated and cleaned equipment regularly to ensure optimal performance.
- Set up plates into the cylinder based on customer specifications or job order requirements.
- Monitored ink levels and replenished supply when necessary.
- Assisted other members of press team with tasks such as loading plates and cleaning presses when needed.
Fireplace Service Technician
Guaranteed chimney
Westhampton Beach, NY
08.2016 - 10.2017
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Tested repaired items to ensure functionality before returning them to customers.
- Assembled components into complete systems following blueprints or other instructions.
- Assisted with installation projects at both residential and commercial sites.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Set up and operated mechanical and manual tools and equipment.
- Perform detailed inspections of chimneys and flues to identify any structural damage or blockages.
- Conduct repairs on chimney liners, crowns, fireplaces, and other structures associated with the chimney.
- Replace mortar joints and missing bricks as needed.
- Clean out debris from inside of chimneys using brushes, vacuums, and other specialized tools.
- Install caps, dampers, and spark arrestors to prevent drafts and reduce creosote buildup in the chimney.
- Check for combustible deposits such as soot or creosote build-up in order to minimize risk of fire hazards.
- Provide customers with recommendations for maintenance and safety procedures related to their fireplace or stove system.
- Advise customers on best methods for preventing water leakage into the home from rain or snow entering through the chimney opening.
- Installed and tested gas fireplaces in residential homes.
- Inspected existing chimney flues for proper clearances, sizing, and venting requirements.
- Maintained a clean job site by disposing of all debris from installation process.
- Assembled prefabricated hearth units according to manufacturer's specifications.
- Connected units to natural gas lines or propane tanks and tested for leaks.
- Cut and framed openings in walls for installation of fireplaces.
- Performed maintenance on installed fireplaces, including cleaning glass doors and replacing gaskets as needed.
- Provided customers with product information and safety instructions regarding fireplace use.
- Measured space available for fireplace installations and determined best placement for unit based on customer preferences.
- Ran required tests to ensure no hazardous emissions were present after installation was complete.
- Ensured that all electrical components were properly grounded during installation process.
- Attached wall plates, mantels, trim kits, and other decorative items as requested by the customer.
- Assisted in loading materials onto trucks prior to delivery at job sites.
Warehouse Manager
Beach Stove And Fireplace
Westhampton Beach, NY
04.2016 - 10.2016
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Implemented new technologies such as RFID scanning systems to improve efficiency.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Drafted policies related to storage space utilization and distribution operations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Generated warehouse shipping documents, packing lists and invoices.
- Operated forklifts to fill or empty overhead spaces.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing daily jobs.
- Consistently met company and department objectives within budget and time constraints.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Inventory Manager
OptiSource International
Bellport, NY
03.2014 - 03.2016
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Ensured product quality and safety standards were met throughout the inventory process.
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Assisted in developing strategies for maintaining appropriate safety stock levels based on historical usage data.
- Participated in annual physical inventories conducted at multiple locations.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Monitored inventories on computer to generate accurate reports.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Managed and organized the receiving of all incoming shipments.
- Received and staged incoming inventory for movement to storage.
- Organized storage areas to maximize movement and minimize labor.
- Investigated inventory discrepancies to maintain recordkeeping validity.
Team Member
McDonald's
Patchogue, NY
03.2011 - 02.2014
- Greeted customers, answered questions and provided general information regarding menu items.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Balanced cash drawers at the beginning and end of shifts.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Stocked shelves with merchandise and ensured all products were properly labeled.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Assisted management with inventory control processes such as restocking supplies.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored grill temperature to ensure proper cooking times.
- Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Made sure that all orders were filled in an accurate and timely manner.
- Stored food in designated containers and storage areas to prevent spoilage.
- Inspected equipment daily for cleanliness and functionality prior to use.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Followed proper sanitation procedures during food preparation and storage.
Education
High School Diploma -
Longwood High School
Middle Island, NY01-2013
Some College (No Degree) - Criminal Justice
Suffolk County Community College
Selden, NYSkills
- Detail orientated
- Bilingual
- Mechanically inclined
- Computer skills
- Document Review Skills
- Data Entry
- Inventory Control
- Conflict Resolution
- Service-Oriented Mindset
- Customer Services
Timeline
Customer Advocate II
Carvana
03.2023 - Current
Lead Audio Visual Technician
Kingdom Culture Church
08.2020 - 09.2023
Security Officer
Allied Universal Security Services
07.2019 - 08.2023
Press Jogger
atlantic color corp.
03.2018 - 02.2019
Fireplace Service Technician
Guaranteed chimney
08.2016 - 10.2017
Warehouse Manager
Beach Stove And Fireplace
04.2016 - 10.2016
Inventory Manager
OptiSource International
03.2014 - 03.2016
Team Member
McDonald's
03.2011 - 02.2014
High School Diploma -
Longwood High School
Some College (No Degree) - Criminal Justice
Suffolk County Community College