Alexis Schwartz
Kansas City,MO
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Hog Wild Pit BBQ
Council Bluffs, Iowa
09.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Worked to drive sales
- Took and executed catering
- Entered and paid all invoices
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted interviews as well as hiring
- Responsible for deposits
- Developed a system for tracking inventory and ordering supplies as needed.
Front Desk Representative
Home2 Suites By Hilton
Omaha, NE
08.2019 - 08.2024
- Greeted customers in a friendly and courteous manner.
- Answered incoming calls, directed callers to appropriate personnel and took messages as needed.
- Verified customer identification and processed payments for services rendered.
- Provided guests with hotel amenities, such as maps, directions, local attractions and restaurant recommendations.
- Maintained accurate records of guest information, including contact details and preferences.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Maintained an up-to-date knowledge of hotel services, amenities, rates and special offers.
- Completed daily shift reports detailing any issues or incidents that occurred during the shift.
- Monitored lobby activities to ensure safety regulations were being followed at all times.
- Trained new employees on proper front desk operations, customer service standards and company policies.
- Communicated effectively with team members to ensure smooth workflow throughout the day.
Warehouse Worker
FedEx ground
Council Bluffs, Nebraska
01.2020 - 01.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Responsible for package handling
- Ensuring non damaged packages as well as getting them on correct truck
- Operated scanners, computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
Education
High School Diploma -
Benson High School
Omaha, NE05-2021
Skills
- Recruiting and interviewing
- Budget assistance
- Employee Performance Evaluations
- Cost Reduction
- Operations Management
- Sales monitoring
- Employee Scheduling
- Performance reviewing
- Recruitment and hiring
- Schedule oversight
- Staff Supervision
- Staff Management
- Succession Planning
- Customer service and satisfaction
- Employee engagement
- Team motivation
- Policy Enforcement
- Money Handling
Timeline
Assistant Manager
Hog Wild Pit BBQ
09.2022 - Current
Warehouse Worker
FedEx ground
01.2020 - 01.2021
Front Desk Representative
Home2 Suites By Hilton
08.2019 - 08.2024
High School Diploma -
Benson High School