Alexis Scott
Santa Maria,CA
Summary
With a proven track record, I excel in delivering exceptional client satisfaction through advanced skincare techniques and personalized massage therapies. By providing proficiency and strong communication skills, I've significantly enhanced client retention for my own business as well as an employee. My commitment to continuous professional development and extensive spa retail comprehension increases retail sales for client wellness and customer care. As a Advanced Massage Therapist certified in multiple techniques and diversified modalities, I am able to customize an assortment of expansive therapies for client wellness and overall optimum health. Continuously expands certifications in massage modalities and current skin care trends to give clients best possible experiences and results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Esthetician and Massage Therapist
Sandalwood Spa
02.2024 - Current
- Welcomed clients arriving for appointments.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Discussed procedures and treatment options with clients.
- Provided clients with knowledge of all cosmetic services being provided.
- Stocked treatment rooms with proper supplies.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Collaborated with team members to create seasonal promotions for spa services and products.
- Improved clientele retention with exceptional customer service and follow-up care.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Cleansed, exfoliated and moisturized customer skin.
- Educated guests on current promotions, events and services within store or salon.
- Reinforced customer selections by reviewing use and benefits of chosen products.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Prepared oils and lotions for massages.
- Established and implemented massage protocols and procedures.
Spa Owner
Blooming Rose Mobile and Day Spa
12.2015 - Current
- Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system.
- Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
- Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members.
- Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
- Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue.
- Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth.
- Collaborated with product vendors to secure high-quality supplies at cost-effective rates, improving overall profit margins.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Increased revenue by implementing effective marketing strategies and promotional campaigns.
- Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
- Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
- Streamlined spa service offerings to increase efficiency while maintaining high standards of quality.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Licensed Esthetician and Massage Therapist
Blooming Rose Mobile and Day Spa
12.2015 - Current
- Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
- Fostered a positive and calming atmosphere in treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Educated guests on current promotions, events and services within store or salon.
- Cleansed, exfoliated and moisturized customer skin.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Explained benefits of skin care products to clients.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Educated patients on treatment options.
- Stocked treatment rooms with proper supplies.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
Education
Licensed Esthetician - Esthetics
Designs School of Cosmetology
Paso Robles05-2018
Massage Therapy - Massage
California Holistic Institute
San Luis Obispo, CA12-2015
Skills
- Dermaplaning proficiency
- Record keeping accuracy
- Strong communication skills
- Microdermabrasion expertise
- Skincare services
- Body hair removal
- Hydrating body wrap procedures
- Diagnosing
- California licensed esthetician
- Product knowledge on several skincare brands
- Spa software proficiency in Mindbody, Vagaro Pro, booker and Square
- Chemical facial peels
- Facial Waxing specialist
- Sales background
- Professional demeanor
- Spa retail sales
- Relaxation techniques
- Prenatal esthetics
- Extractions expertise in manually and machine assisted
- Acne treatment expert
- Body waxing specialist
- Teen skincare education
- Skin resurfacing techniques
- Men's grooming services
- Customized facial protocols
- High-frequency treatments
- Ultrasonic skin care
- LED light therapy
- Manual lymphatic drainage
- Radiofrequency skin tightening
- Chemical peel proficiency
- Sensitive skin care
Certification
- LMP - Licensed Massage Practitioner
- MTC - Manual Therapy Certified
- California Licensed Esthetician
- LightStim LED Certification
- Dermaplaning Certification
- Teul Berodin Wax Certification - Advanced Body & Face Waxing, Brazilian Waxing
- Spa Girl Kinetic Dermabrasion Certified
- Aesthetics International Product Knowledge
- Aesthetics International Swiss Manual Lymphatic Drainage Certified
- Aesthetics International Treating Rosacea & Acne Rosacea Certified
- Aesthetics International Treating Hyperpigmentation Certified
Timeline
Licensed Esthetician and Massage Therapist
Sandalwood Spa
02.2024 - Current
Spa Owner
Blooming Rose Mobile and Day Spa
12.2015 - Current
Licensed Esthetician and Massage Therapist
Blooming Rose Mobile and Day Spa
12.2015 - Current
- LMP - Licensed Massage Practitioner
- MTC - Manual Therapy Certified
- California Licensed Esthetician
- LightStim LED Certification
- Dermaplaning Certification
- Teul Berodin Wax Certification - Advanced Body & Face Waxing, Brazilian Waxing
- Spa Girl Kinetic Dermabrasion Certified
- Aesthetics International Product Knowledge
- Aesthetics International Swiss Manual Lymphatic Drainage Certified
- Aesthetics International Treating Rosacea & Acne Rosacea Certified
- Aesthetics International Treating Hyperpigmentation Certified
Licensed Esthetician - Esthetics
Designs School of Cosmetology
Massage Therapy - Massage
California Holistic Institute
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