Alexis Scott
Detroit
Summary
Compassionate and dedicated Certified Nursing Assistant (CNA) with hands-on clinical experience and a strong commitment to providing quality patient care. Seeking an entry-level CNA position where I can utilize my training and interpersonal skills to support patients and contribute to a healthcare team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Triune Care Services
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Reservations Specialist
Traveling Teams
03.2022 - 01.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Worked closely with front desk to achieve full occupancy of property.
- Answered approximately 65 plus phone calls and emails regarding customers inquires, concerns and complaints per day.
- Generated and reported performance metrics to management to inform decision-making.
- Provided customers with information about availability and pricing.
Manager’s Assistant
Poole & Jackson Insurance Agency
09.2021 - 03.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored and managed social media accounts.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Resolved basic computer and office equipment issues through troubleshooting.
Guest Service Representative/ Front Desk Agent
Marriott International, Inc.
04.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered guest questions and referred to local points of interest.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Associate/Stylist
Nordstrom
09.2016 - 03.2018
- Advised client base of new products and seasonal fashions to increase store sales.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Handled special requests from VIP clients, liaising with personal assistants and private buyers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
Associate Of Business Administration - Business Administration And Management
Oakland Community College
Royal Oak, MINo Degree - CNA Training Program
1st Step HealthCare
Detroit, MI05-2025
High School Diploma -
University High School
Ferndale, MI05.2013
Skills
- Collecting vital signs
- HIPAA compliance
- Patient care
- Reliable team player
- Direct patient care
- Dressing assistance
- Safety precautions
- Medical terminology
- Feeding assistance
- Ambulation assistance
- Urinary catheter care
Certification
- CNA - Certified Nursing Assistant
MI, Certification # :
Date of Certification :
- CPR and BLS Certified
Clinical Experience
CNA Student - Clinical Intern
WellBridge of Rochester Hills (Rochester Hills, MI)
(March, 2025) - (April, 2025)
- Assisted residents with bathing, dressing, and feeding
- Monitored and recorded vital signs under supervision
- Provided companionship and emotional support to residents
- Followed safety and infection control protocols
- Collaborated with nurse and care teams to ensure patient comfort
Timeline
Administrative Assistant
Triune Care Services
04.2024 - Current
Reservations Specialist
Traveling Teams
03.2022 - 01.2023
Manager’s Assistant
Poole & Jackson Insurance Agency
09.2021 - 03.2022
Guest Service Representative/ Front Desk Agent
Marriott International, Inc.
04.2018 - 03.2020
Sales Associate/Stylist
Nordstrom
09.2016 - 03.2018
Associate Of Business Administration - Business Administration And Management
Oakland Community College
No Degree - CNA Training Program
1st Step HealthCare
High School Diploma -
University High School
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