Alexis Seldon
Columbus,GA
Summary
Results-driven Chargeback Specialist with expertise in chargeback analysis and dispute resolution at Global Payments. Successfully reduced dispute rates through strategic process improvements and cross-functional collaboration. Adept at mentoring teams and identifying data trends, enhancing overall operational efficiency while fostering effective communication and engagement.
Overview
13
13
years of professional experience
Work History
Chargeback Specialist
Global Payments
03.2019 - Current
- Analyzed chargeback data to identify trends and reduce dispute rates.
- Collaborated with cross-functional teams to resolve complex chargeback cases efficiently.
- Developed and implemented strategies to improve chargeback resolution processes.
- Mentored junior staff on effective dispute management techniques and best practices.
Collections Agent
TSYS
08.2012 - 03.2019
- Managed collection processes to enhance cash flow and reduce delinquency rates.
- Developed and implemented effective communication strategies for customer engagement.
- Analyzed account data to identify trends and recommend corrective actions.
- Trained and mentored junior agents on best practices in collections management.
Education
Bachelor of Science - Human Resources Management
Capella University
Minneapolis, MN08-2026
Skills
- Chargeback analysis
- Dispute resolution
- Data trend identification
- Process improvement
Timeline
Chargeback Specialist
Global Payments
03.2019 - Current
Collections Agent
TSYS
08.2012 - 03.2019
Bachelor of Science - Human Resources Management
Capella University