Alexis Shaw
Kennesaw,GA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager, Operations & Implementations
Optum/Landmark Health
Minneapolis, MN
02.2023 - Current
- Executed company-wide telephony system migration via web and mobile application for 3,000 users over three phases
- Facilitate training sessions, manage user platform issues, and streamline communications for end user to telephony team.
- Develop comprehensive project plans with clear timelines, milestones, and ensure timely delivery of high-quality results.
- Monitors progress against established goals, adjusting schedules, and resources as needed to keep projects on track.
- Collaborates closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contribute to overall business growth.
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior Project Analyst - Physician Practice Management
Northside Hospital
Atlanta, GA
05.2022 - 02.2023
- Promoted to senior role within 8 months in new department
- Mentored junior analysts and provided training during onboarding for new hires
- Led bi-weekly trainings for Phreesia electronic forms project and mitigated any issues users had during transition.
- Spearheaded quality assurance efforts, thoroughly reviewing deliverables before submission to clients or stakeholders.
- Reduced project completion time for key initiatives by optimizing resource allocation and workflow management.
- Balanced competing priorities with ease, adeptly managing multiple projects concurrently while maintaining focus on critical tasks.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Developed custom reports for executive stakeholders, facilitating data-driven decision making for strategic projects.
Project Analyst - Physician Practice Management
Northside Hospital
Atlanta, GA
09.2021 - 05.2022
- Completed annual HIPAA drills at assigned physician practices to ensure compliance with both federal and company-wide policies
- Provided HIPAA presentations to all staff and conducted practice walk-throughs
- Facilitated monthly Merit-Based Incentive Payment System (MIPS) calls to encourage practice coordinators to meet CMS measures.
- Reduced project timeline through effective resource allocation and task prioritization.
- Increased stakeholder satisfaction through regular updates and proactive engagement in addressing concerns.
- Cultivated positive working environment for team members, resolving conflicts promptly, and promoting collaboration at all levels.
- Ensured on-time project completion by closely monitoring progress and adjusting schedules as needed.
Staffing/Scheduling Specialist - Outpatient Surgery
Northside Hospital
Atlanta, GA
06.2019 - 09.2021
- Created monthly schedules for 65 employees, including collaboration with inpatient units to develop nightly call teams
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Assisted HR department in determining staffing needs by analyzing business growth and seasonal trends, ensuring right personnel were hired and trained as needed.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
Operations Analyst - Outpatient Surgery
Northside Hospital
Atlanta, GA
11.2016 - 06.2019
- Developed accounts payable processes to track and improve payment processing performance for six outpatient surgery centers, reducing payment delays and kept accounts current with vendors.
- Supported managers with creation and monitoring of multi-million dollar capital and operational budgets.
- Monitored and assisted with completion of human resources forms for employees and participated in departmental onboarding.
- Established strong relationships with key stakeholders, fostering collaborative environment conducive to achieving shared goals.
- Strengthened communication between departments, facilitating seamless flow of information for faster decision-making processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Education
Master of Healthcare Administration (M.H.A.) -
Georgia Southern University
Statesboro, GA07.2015
Bachelor of Science (B.S.) in Commerce and Business Administration - Healthcare Management
The University of Alabama
Tuscaloosa, AL08.2013
Skills
- Document Management
- Project tracking
- Business Analysis
- Project Planning
- Scope Management
- Stakeholder Communications
- Team Collaboration
Certification
Certified Associate in Project Management (CAPM), 2820487
Timeline
Project Manager, Operations & Implementations
Optum/Landmark Health
02.2023 - Current
Senior Project Analyst - Physician Practice Management
Northside Hospital
05.2022 - 02.2023
Project Analyst - Physician Practice Management
Northside Hospital
09.2021 - 05.2022
Staffing/Scheduling Specialist - Outpatient Surgery
Northside Hospital
06.2019 - 09.2021
Operations Analyst - Outpatient Surgery
Northside Hospital
11.2016 - 06.2019
Master of Healthcare Administration (M.H.A.) -
Georgia Southern University
Bachelor of Science (B.S.) in Commerce and Business Administration - Healthcare Management
The University of Alabama
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