Alexis Shaw

• Followed applicable laws governing pawnbroking operations in the state and country.
• Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
• Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
• Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
• Ensured the store was kept clean, neat and organized at all times.
• Processed loan applications and determined appropriate loan amounts based on customer's financial information.
• Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
• Verified authenticity and value of items brought in for pawning or selling.
• Maintained close relationships with local law enforcement agencies to ensure compliance with regulations.
• Resolved customer complaints effectively in a polite and professional manner.
• Negotiated loan repayment plans with customers when necessary.
• Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
• Performed regular reviews of aging loans to identify merchandise ready for sale.
• Appraised items, including jewelry, firearms and to determine product value and authenticity.
• Valued items according to current market conditions and negotiated with customers regarding prices.
• Priced, tagged and resold items not retrieved by owners within specified timeframes.
• Researched electronics and other items online to identify market value.
• Arranged items for sale in display cases and on racks to achieve profit objectives.
• Operated register, handled cash and processed credit card transactions.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

• Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
• Presented clean and sanitized vehicle to customers for utmost satisfaction.
• Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Kept vehicle serviced according to schedule, reducing mechanically-related downtime
• Received belongings from passengers and safely and securely stowed items and luggage.

• Assisted in the training of new employees.
• Handled cash register transactions accurately while providing excellent customer service.
• Utilized problem solving skills to resolve conflicts between customers and employees.
• Managed store operations during absence of Store Manager or Assistant Manager.
• Conducted regular inventory checks to maintain accurate stock levels.
• Enforced store policies regarding returns, exchanges, refunds, discounts.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Performed opening and closing procedures such as setting alarm systems, counting money.

operate a motor vehicle to deliver food and/or catering services to facilities and may be required to transport clients.

perform housekeeping responsibilities.

operate standard office and kitchen equipment.

defuse potentially dangerous situations, and remain calm in an emergency.

communicate effectively in person and in writing with the public, clinical professionals, and outside agencies.

handle verbally and/or physically abusive and aggressive clients and utilize aggression control techniques to ensure the safety and well being of the client, other clients, and employees in the unit.

• Collected payment from customers , made change and provided receipts.
• Maintained solid connections with established customers to promote new products.
• Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
• Maintained positive attitude and diplomacy when dealing with customers and other team members.
• Ensured all product displays met company specifications regarding placement, date codes and pricing.

• Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
• Correctly received orders, processed payments and responded appropriately to guest concerns.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Carefully maintained sanitation, health and safety standards in all work areas.
• Cut and chopped food items and cooked on a grill or in fryers.
• Prepared and served beverages such as coffee, tea and fountain drinks.
• Quickly and efficiently processed payments and made accurate change.
• Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
• Frequently washed and sanitized hands, food areas and food preparation tools.
• Mastered Point of Sale (POS) computer system for automated order taking.
• Served fresh, hot food with a smile in a timely manner.
• Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
• Followed all established restaurant practices and procedures.
• Took initiative to find extra tasks when scheduled duties were completed.
• Up-sold additional menu items, beverages and desserts to increase restaurant profits.

• Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.
• Helped customers by answering questions and locating merchandise.
• Assisted in ringing up sales at registers and bagging merchandise.
• Followed all company policies, rules and procedures to promote company goals and ensure safety.
• Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs.
• Kept an eye on building premises for loss prevention and security purposes.
• Processed all sales transactions accurately and in a timely fashion.
• Maintained visually appealing and effective displays for the entire store.

• Prepared dining and serving areas by setting up tables and counters.
• Resolved problems promptly and escalated larger concerns to management.
• Greeted guests and communicated about wait time.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
• Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
• Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.
• Helped buss tables and prepare for next guests.
• Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.