Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Shefelbine

Boone,IA

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in sales floor support and customer engagement. Proven ability to enhance product presentation and streamline stock replenishment processes, resulting in increased sales. Strong communicator and adaptable team player, committed to maintaining safety procedures and delivering exceptional service.

Experienced with organizing merchandise and assisting customers effectively. Utilizes teamwork and adaptability to meet store demands. Knowledge of maintaining store standards and ensuring positive shopping experience.

Retail professional with focus on maintaining organized merchandise and delivering excellent customer service. Proven ability to adapt to changing needs and collaborate effectively with team members. Known for reliability and results-driven approach to tasks.

Overview

9
9
years of professional experience

Work History

Hardlines Team Member

Walmart
08.2023 - 07.2025
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted in maintaining a well-organized sales floor, resulting in a visually appealing shopping environment for customers.
  • Streamlined restocking processes by collaborating with fellow team members to quickly identify high-priority items needing replenishment on the sales floor.
  • Improved store safety by promptly addressing potential hazards and maintaining clean work areas.
  • Aided other departments during peak times or staffing shortages, demonstrating adaptability and teamwork skills within the retail setting.

Crew Member

Dairy Queen Grill & Chill
05.2022 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Online Personal Shopper

HyVee Foods
08.2021 - 04.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.

Cashier

Burger King
02.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Sandwich Artist

SUBWAY®Restaurants
10.2017 - 03.2018
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Cashier

McDonald's
07.2016 - 09.2017
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Boone High School
Boone, IA

Skills

  • Sales floor support
  • Customer engagement
  • Shelf organization
  • Safety procedures
  • Stock replenishment
  • Product presentation
  • Product rotation
  • Sales reporting
  • Brand awareness
  • Stockroom organization
  • Store layout
  • Store maintenance

Timeline

Hardlines Team Member

Walmart
08.2023 - 07.2025

Crew Member

Dairy Queen Grill & Chill
05.2022 - 07.2023

Online Personal Shopper

HyVee Foods
08.2021 - 04.2022

Cashier

Burger King
02.2020 - 10.2021

Sandwich Artist

SUBWAY®Restaurants
10.2017 - 03.2018

Cashier

McDonald's
07.2016 - 09.2017

Boone High School

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Alexis Shefelbine