Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Alexis Shephard

Alexis Shephard

Euclid,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Internal Recruiter

PACE
09.2022 - Current
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Verified applicant references and employment details.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.

Executive Recruiter

Storm Search
07.2021 - 07.2022
  • Cultivated in-depth understanding of Manufacturing trends and hiring desires.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Pre-screen qualified candidates, composing profile write-ups to be submitted to clients.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Discussed contracts, benefits packages and executive compensation facets with new hires.
  • Closed over $150,000 in deals within 1 fiscal year.

Chat Specialist (Temp)

Gubagoo
01.2021 - 07.2021
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.

Inbound Customer Service Agent (Temp)

Continental Message Solutions
08.2020 - 12.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Activities Assistant

Mount St. Joseph Rehab Center
02.2020 - 08.2020
  • Engaged residents through events, small groups and personal attention.
  • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Maintained master calendar and relevant records.
  • Factored-in abilities, needs and interests of participants in development of events and programs.

Certified Dialysis Technician

Centers For Dialysis Care
08.2019 - 02.2020
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Administered Heparin, oxygen, anesthetic, and saline as prescribed.
  • Recorded client data on hemodialysis flow chart.

Behavioral Health Technician

Cleveland Clinic Lutheran Hospital
05.2018 - 08.2019
  • Performed client intake procedures according to internal standards for new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds every 15 minutes to check on residents.
  • Searched resident belongings prior to and during stays.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.

Mental Health Technician

Windsor Laurelwood Center
05.2016 - 07.2017
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN.
  • Charted on each patient daily.

Behavioral Health Observer

MetroHealth Medical Center
04.2015 - 04.2016
  • Performed client intake procedures according to internal standards for new admissions.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Searched resident belongings prior to and during stays.
  • Charted on each patient daily in Emergency Department EMR.
  • Treated clients and families with respect and dignity.

Education

Bachelor of Arts - Psychology

Ohio University
Online
2024

High School Diploma -

Euclid High School
Euclid, OH
05.2014

Skills

  • Behavior Observation
  • Psychiatric Disorders
  • Excellent Customer Service Skills
  • Client Relationship Management
  • Adaptability and Flexibility
  • Crisis Resolution
  • Charting and Clinical Documentation
  • Recruiting and Sourcing
  • LinkedIn Sourcing
  • Applicant Tracking Systems Proficient
  • Analytical and Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Internal Recruiter

PACE
09.2022 - Current

Executive Recruiter

Storm Search
07.2021 - 07.2022

Chat Specialist (Temp)

Gubagoo
01.2021 - 07.2021

Inbound Customer Service Agent (Temp)

Continental Message Solutions
08.2020 - 12.2020

Activities Assistant

Mount St. Joseph Rehab Center
02.2020 - 08.2020

Certified Dialysis Technician

Centers For Dialysis Care
08.2019 - 02.2020

Behavioral Health Technician

Cleveland Clinic Lutheran Hospital
05.2018 - 08.2019

Mental Health Technician

Windsor Laurelwood Center
05.2016 - 07.2017

Behavioral Health Observer

MetroHealth Medical Center
04.2015 - 04.2016

Bachelor of Arts - Psychology

Ohio University

High School Diploma -

Euclid High School

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Alexis Shephard