Alexis Shepherd
Essexville,MI
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Mister Car Wash. Excelled in enhancing team performance and customer satisfaction through strategic planning and effective problem-solving. Skilled in budget control and staff development, achieving significant operational efficiencies. Renowned for exceptional verbal communication and fostering a culture of continuous improvement. Also took a further interest into the chemistry and gained knowledge in not only how to adjust the pH throughout the chemical applicators to have the surface tension at the lowest we can on the vehicle to produce the cleanest and driest wash, but also an overall understanding of each chemical used and their purpose. Able to quickly learn product, purpose and how to tweak for best outcome. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Manager
Mister Car Wash
03.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Waitress
Shelley’s Bar and Grill
10.2021 - 03.2023
Laundry Matt Associate
Colby’s Totally Clean
10.2021 - 03.2023
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed efficient cash register operations.
Education
Unionville-Sebewaing Area High School
Unionville, MI05.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Budget Control
- Financial Management
Accomplishments
At Mister Car Wash I started as the lowest level you can. Within only 3 months of working there, they seen my potential and promoted me to a manager in training and started me in their management program. In another 3 months I was promoted again to assistant manager. Then 4 months after that I was running the store with 13 employees as a manager. Once I was able to run the store, I made it a priority to personally learn the pH of each chemical used, and how it’s applied to be able to work on small and big adjustments everyday. In a short amount of time, my location had and still has the best wash quality out of the entire region. I used this knowledge to then travel to other locations to help them make the adjustments they may not know how to make to improve wash quality. With running a business, I learned how to order and stock inventory. Along with becoming very efficient at making schedules and game plans for the entire team. A big part of my job was also training our newest managers in training to help them excel in our management program, and teach them everything they need to know. I would interview new candidates for our starting position and for our management positions.
Timeline
Manager
Mister Car Wash
03.2023 - Current
Waitress
Shelley’s Bar and Grill
10.2021 - 03.2023
Laundry Matt Associate
Colby’s Totally Clean
10.2021 - 03.2023
Unionville-Sebewaing Area High School