Alexis Shepherd
Chattanooga,TN
Summary
Dynamic and results-driven front-line employee with years of experience in customer service for high-volume retail businesses. Proven track record for effectively managing time during peak performance hours while enhancing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Chattanooga, TN
01.2025 - Current
- Prepared and served high-quality beverages.
- Operate espresso machines and blenders for customized orders.
- Maintained work environment cleanliness and organization of workstations.
- Assist customers with product selection and knowledge.
- Promoted a welcoming atmosphere by greeting customers warmly and addressing their needs promptly.
- Maintenance and operations of beverage equipment.
Barista
Starbucks
Gallatin, TN
01.2023 - 01.2024
- Prepared and served high-quality beverages.
- Operate espresso machines and blenders for customized orders.
- Maintained work environment cleanliness and organization of workstations.
- Assist customers with product selection and knowledge.
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintenance and operations of beverage equipment.
Sales Associate
Publix
Gallatin, TN
01.2022 - 01.2023
- Delivered exceptional customer service, positively impacting shopper experience.
- Guided customers in product selection to meet their needs.
- Operated point-of-sale systems efficiently, processing transactions and handling cash or credit purchases.
- Managed inventory control, stocking, and cycle counts to ensure product availability on shelves.
- Collaborated with team members to share ideas and strategies for achieving sales goals. to achieve sales goals and improve store performance.
Education
HS diploma -
Mt Juliet High School
general studies -
University of Chattanooga
Cosmetology License -
Brillare Cosmetology
Skills
- Ability to work in a team environment
- Oral and Written Communication
- Dedication to continuous improvement and driving positive business impact
- General computer skills
- Customer Service Relations
- Organization and Time Management
- Telephone etiquette
Timeline
Barista
Starbucks
01.2025 - Current
Barista
Starbucks
01.2023 - 01.2024
Sales Associate
Publix
01.2022 - 01.2023
HS diploma -
Mt Juliet High School
general studies -
University of Chattanooga
Cosmetology License -
Brillare Cosmetology