Summary
Overview
Work History
Skills
Timeline
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Alexis Sheue

Bermuda Dunes,United States

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to leverage skills and knowledge to contribute to team success.

Overview

6
6
years of professional experience

Work History

Prestige Beauty Advisor

Ulta Beauty
04.2023 - Current
  • Customer and client relations
  • Skilled at multi-tasking
  • Quick learner
  • Careful and active listener
  • Familiar with multiple POS systems
  • Familiar with World and Excel
  • Promptly & cheerfully greet guests to create a welcoming environment
  • Actively listen to guest requests to accommodate their needs
  • Coordinate with fellow workers to assure guest questions are answered thoroughly
  • Intake guest information to create loyalty accounts
  • Efficiently restock product on floor while still be available to help guests if needed
  • Promptly pack and label online orders to assure they're prepared upon guest arrival
  • Patiently help guests find products that work for their specific needs

Hostess

Babe's BBQ & Brewery
01.2022 - 03.2023
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Answered guests questions and recommended specials to increase profits
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Helped restaurant staff set up small and large events to coordinate smooth execution
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members
  • Assisted managers with quickly resolving service- and food-related issues
  • Delivered exceptional, friendly and fast service
  • Maintained work area in clean and neat manner
  • Satisfied clients special requests to enhance patron experience
  • Consistently adhered to quality expectations and standards

Spa Receptionist

Hyatt
03.2019 - 02.2020
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments
  • Greeted guests and members upon arrival to create positive first impressions
  • Guided customers through facility tours explaining all of spa resources and amenities
  • Addressed return customers by name to develop customer-company relationships
  • Suggested membership programs for frequently returning customers
  • Advised customers of seasonal promotions to create rapport and improve sales
  • Organized online bookings and processed online payments using Book4Time
  • Received and processed cash and credit payments for in-store purchases
  • Accurately described how to best use merchandise to customers
  • Shared product knowledge with customers while making personal recommendations

Skills

  • Exceptional customer service
  • Strong communication skills
  • Team collaboration abilities
  • Reliable and Responsible
  • Sales enhancement
  • Flexibility and Adaptability
  • Professional telephone demeanor
  • Quality assurance
  • Appointment scheduling proficiency
  • Service anticipation
  • Attention to detail
  • Efficiency under pressure
  • Client relationship building

Timeline

Prestige Beauty Advisor

Ulta Beauty
04.2023 - Current

Hostess

Babe's BBQ & Brewery
01.2022 - 03.2023

Spa Receptionist

Hyatt
03.2019 - 02.2020

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Alexis Sheue