Alexis Shoemaker
Springfield,MO
Summary
Proven to enhance customer satisfaction through exceptional communication and meticulous attention to order accuracy, I excelled as a Restaurant Server at The Roost Bar and Grill. Leveraging skills in POS system operation and guest service, I consistently ensured high-quality dining experiences, fostering warm relationships with regulars and maintaining a clean environment. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Server
The Roost Bar And Grill
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Server
Dublin's Pass Irish Pub
04.2023 - 12.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Server's Assistant
Metropolitan Grill
08.2022 - 04.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with dining room set up prior to and after service period.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
Education
Bachelor of Science - Early Childhood Education
Missouri State University
Springfield, MO12.2025
Skills
Customer Satisfaction
Order Taking
Organization
Guest service
Exceptional communication
Cleanliness
Menu Recommendations
POS System Operation
Cash Handling
Cleaning and sanitizing
Order Accuracy
Menu Memorization
Timeline
Restaurant Server
The Roost Bar And Grill
01.2024 - Current
Restaurant Server
Dublin's Pass Irish Pub
04.2023 - 12.2023
Server's Assistant
Metropolitan Grill
08.2022 - 04.2023
Bachelor of Science - Early Childhood Education
Missouri State University
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