Alexis Shorter
Baltimore,MD
Summary
Dynamic Shift Manager with a proven track record at Bealls Outlet, excelling in customer service and team development. Skilled in cash handling and critical thinking, I boosted customer satisfaction through effective problem-solving and employee training. Demonstrated leadership by enhancing team performance and fostering a positive work environment, contributing significantly to business success.
Overview
4
4
years of professional experience
Work History
Shift Manager
Bealls Outlet
06.2022 - 04.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Oversaw loading and unloading of packages in warehouse.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Elderly Caregiver
Katie Prodehl
04.2020 - 10.2021
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Deli Associate
Walmart
11.2018 - 05.2020
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
Education
High School Diploma -
Morris Community High School
Morris, IL05.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
- Energetic and Enthusiastic
- Training and mentoring
- Team Development
- Delegating Work
- Documentation And Reporting
- Safety Compliance
- Flexible Schedule
- Critical Thinking
Timeline
Shift Manager
Bealls Outlet
06.2022 - 04.2023
Elderly Caregiver
Katie Prodehl
04.2020 - 10.2021
Deli Associate
Walmart
11.2018 - 05.2020
High School Diploma -
Morris Community High School
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